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Confidential Resources

Confidential resources include licensed professional counselors and mental health providers, such as those at the University Counseling Center; pastoral counselors acting in that capacity, such as the University Chaplains; medical professionals acting in a patient-care role, such as those at the Student Health Center, the Vanderbilt University Medical Center Emergency Department, or other clinics or hospitals; and Project Safe Center staff (per University policy). These confidential resources generally do not disclose information to anyone else without the permission of the person consulting them. Community counselors and health care providers will also generally maintain confidentiality and not share information with the University unless the person consulting them requests the disclosure and signs a consent or waiver form.

Under state or federal law or University policy, all resources may have other reporting obligations. For example, healthcare providers and certain other individuals are required to notify law enforcement when someone seeks treatment for injuries caused by a violent crime, including sexual assault. Similarly, all persons are required to notify law enforcement or the Department of Children’s Services (DCS) when they receive a report of sexual or any abuse of a minor.

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Student Health Center (SHC)

The Zerfoss Student Health Center serves the primary care needs of the Vanderbilt student community. There are no office co-pays for routine visits, and all registered students are eligible for care, regardless of insurance coverage.

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University Counseling Center (UCC)
  • As a key component of Vanderbilt’s Student Care Network, the UCC provides mental health assessment, support, and treatment for all students enrolled at Vanderbilt, including undergraduate, graduate, and professional students. The UCC also serves postdoctoral scholars appointed by the Office of Postdoctoral Affairs.
  • Highly skilled and multi-disciplinary teams of professionals offer crisis intervention, substance abuse counseling, short-term individual counseling, group therapy, biofeedback, ADHD and learning disorder assessments, and psychiatric assessment and pharmacologic treatment. Treatment plans are tailored to each individual’s unique background and needs. UCC professionals support the University’s mission of fostering inclusive excellence through cultural awareness and competence. In addition to regular hours and evening/weekend crisis response, the UCC offers various “Let’s Talk” locations and affinity groups.
  • To access UCC services, visit the Office of Student Care Coordination’s website at www.vanderbilt.edu/carecoordination or call the OSCC at 615-343-WELL (9355). For immediate crisis support or to speak with someone at the UCC after business hours, call the UCC at 615-322-2571.

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BetterHelp Telemedicine Counseling Services

BetterHelp is an e-counseling platform available to UnitedHealthcare StudentResources members who are on Vanderbilt’s Student Health Insurance Plan. BetterHelp offers access to licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), and board licensed professional counselors (LPC). BetterHelp services are offered at no additional cost to UnitedHealthcare Student Resources members via text chat room or video conference options.

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Emergency Room

The Vanderbilt Emergency Department (ER) is a Level 1 Trauma Center offering 24/7 emergency medical care. It is located at 1211 Medical Center Drive, Nashville, TN 37232.

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Healthiest You

Included with your Student Health Insurance Plan (SHIP), and provided by HealthiestYou, is 24/7/365 access to board-certified physicians online or on the phone (where permitted). Doctors on Telehealth can even send a prescription to your preferred pharmacy.

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LD or ADHD Assessment at the UCC

The UCC offers testing services, assessment, and medication management for students with learning disabilities (LD) or attention-deficit hyperactivity disorder (ADHD).

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Project Safe

The mission of the Project Safe Center is to provide information, support, referrals, and education about sexual and intimate partner violence (including sexual harassment, sexual assault, dating violence, domestic violence, and stalking), as well as consent, healthy relationships, and healthy sexuality to the Vanderbilt University community. Project Safe serves as a central resource for those impacted by power-based personal violence and can assist with navigating the University’s resource and support network (including the University Counseling Center, Student Health Center, the Title IX & Discrimination Office, and the Vanderbilt University Police Department) as well as external support and law enforcement resources. Click here to read about Project Safe’s confidentiality policy.

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Project Safe Hotline 615-322-SAFE (7233)

Call Project Safe’s 24-Hour Crisis/Support Hotline: (615) 322-SAFE (7233) for immediate support. Project Safe Center staff are available 24/7 to provide accompaniment to Vanderbilt University Medical Center Emergency Department for treatment post-assault and/or for a forensic examination. Click here to read about Project Safe’s confidentiality policy.

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Vanderbilt Behavioral Health and Psychiatric Hospital

Vanderbilt Behavioral Health offers highly specialized and personalized care — including inpatient mental health services — for  children, teens and adults. Services are available to treat addiction, mood disorders, and psychiatric disorders.

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VU University Chaplains

Rev. Dr. Mark Forrester is the University Chaplain and Director of Religious Life at Vanderbilt University.

Rev. Gretchen Person is the Associate University Chaplain and Associate Director of Religious Life at Vanderbilt University.

Rev. Shantell Hinton is the Assistant University Chaplain and Assistant Director of Religious Life at Vanderbilt University.

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