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Contact Information

Academic HealthPlans (AHP) Support Services

AHP is the plan administrator for SHIP for the 21-22 academic year. AHP offers a customer service team and live chat to help answer your SHIP insurance questions. Visit the Help Center to submit a help request or initiate a live chat. You may also call 1-855-855-2486.

 

Gallagher Student Health & Special Risk Support Services

Gallagher is the plan administrator for SHIP for the 20-21 academic year. Gallagher Student Health & Special Risk offers a customer service team and live chat to help answer your SHIP insurance questions. Visit the Help Center to submit a help request or initiate a live chat. You may also call 800-468-5867.

Customer service hours are Monday – Friday, 8:30AM to 8:00PM EST.
Live Chat is available Monday – Friday, 9:00AM – 5:00PM EST.

 

On-Campus Support

If you have questions about SHIP requirements, enrollment, and waivers please email SHIP@vanderbilt.edu.

If you have questions about your Explanation of Benefits (EOB) statement, referrals, medical claims or medical bills, please contact Kristina Miller, at the Student Health Center.  Ms. Miller can be reached at Kristina.Miller@vumc.org or 615-343-4688. 

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