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Contact Information

Academic HealthPlans (AHP) Support Services

AHP is the plan administrator for SHIP. AHP offers a customer service team and live chat to help answer your SHIP insurance questions. Visit the Help Center to submit a help request or initiate a live chat. You may also call 1-855-855-2486.

Aetna Support

Aetna is the insurance carrier for SHIP. For questions about claims, you may call 1-877-480-4168.
For questions about prescription medication, you may call 1-888-792-3862.

On-Campus Support

If you have questions about SHIP requirements, enrollment, and waivers please email Please provide your VUnetID in your email.

During the summer term, SHIP appointments to speak with a representative are by request only. Please email to request an appointment.

During the Fall and Spring semesters, a SHIP representative will be available for in person drop-in hours Mondays and Tuesdays in Rand Hall, Suite 305 (Student Care Coordination) from 9:00AM-12:00PM. You may also schedule an appointment outside of these hours by emailing

If you have questions about your Explanation of Benefits (EOB) statement, referrals, medical claims or medical bills, you may contact the Student Health Center at 615-343-4688.