Emergency help is available if you or someone you know is in immediate crisis:
If there is an emergency on campus, call the Vanderbilt University Police Department (VUPD) at (615) 421-1911. (The non-emergency VUPD number is (615) 322-2745.)
If there is an emergency off campus, call 911.
If your or someone you know needs immediate medical assistance, they should visit the nearest emergency room. The closest emergency room to campus is the Vanderbilt University Medical Center Emergency Room located at 1211 Medical Center Drive, Nashville, TN 37232.
If you or someone you know needs to speak with a University Counseling Center professional immediately:
If you or someone you know needs to speak with a professional counselor immediately, the University Counseling Center offers Urgent Care Counseling during the summer and academic year. Students may call the UCC at (615) 322-2571 to speak with a clinician. If you are calling after hours, you will be transferred to an answering service with mental health providers on call.
During the fall 2020 semester, we encourage students to call the Counseling Center and our urgent care team will send a zoom link as soon as possible for students in the state of Tennessee. Students outside of the state of Tennessee will receive a phone call.
- During the academic year (Fall and Spring semesters) Urgent Care hours are from 10:00am to 4:00pm Monday through Friday
- During the summer months Urgent Care hours are from 10:00am to 3:00pm Monday through Friday
Students should go to the Vanderbilt Psychiatric Hospital (M-F, 8am - 11pm and Sat-Sun, 8am - 8pm) or to the VUMC ER for acute assessment and support if UCC Urgent Care Counseling hours are closed and it is an emergency.
If you or someone you know would like to speak by phone or text with a trained urgent care professional, there are nation-wide services available:
Text HOME to the Crisis Text Line at 741741 to communicate with a trained crisis counselor, from anywhere in the United States, anytime, about any type of crisis
- Students of color can also text STEVE to the Crisis Text Line at 741741 to speak with an urgent care counselor dedicated to supporting the mental health and emotional wellbeing of students of color.
- Call the National Suicide Prevention Lifeline at 1-800-273-8255.
The Student Care Network recognizes that the unprecedented riots at the U. S. Capitol on January 6, 2021 may be causing stress and anxiety for Vanderbilt students. These violent events can be threatening and traumatizing and the SCN extends our support. Please know that we care about your wellness, and are here for you. If you have an immediate urgent concern, please contact the University Counseling Center at 615-322-2571 and ask to speak with an Urgent Care provider. Students designated by the Registrar’s Office as remote-study students and who are living outside of the state of Tennessee or abroad can also connect with a counselor by phone and live chat by downloading the “MySSP” app from their device’s app store, calling 1-866-743-7732 (US calls) or 001-416-380-6579 (international calls), or by visiting us.myissp.com.
The UCC is committed to the promotion of healing spaces and comprehensive mental health. We recognize this aim is not achieved without intentional actions that condemn white supremacy and traumatizing systems of oppression. As the primary mental health service for our campus community, the UCC is dedicated to affirming and providing care for all of our students who have been directly or vicariously impacted by trauma.
We encourage you to contact our office if you (or someone you know) would like support with coping and healing during this challenging time. If you would like to connect with a UCC counselor, we invite you to utilize our remote UCC Drop-in Consultation Hours.
We are here for you. Your emotions are valid and they matter. You are not alone.
Other crisis resources are listed below:
• National Suicide Prevention Lifeline: Call 1-800-273-8255
• Crisis Text Line: Text CONNECT to 85511
• TrevorLifeline: Call 1-866-488-7386
• Your Local Police Department: Call 911
• Visit your local emergency room
If you are feeling anxiety or stress related to the coronavirus, know that there are resources and services to help you manage your concerns. For updated information about the University’s response to the coronavirus, please visit the Vanderbilt University COVID-19 website. Recommendations for managing distress related to the coronavirus are also available: Managing Fears and Anxiety Related to Coronavirus
The UCC is currently offering telehealth services:
- Zoom meetings are available for students who remain on campus and those who reside in the state of Tennessee.
- Phone consultations are offered to out-of-state students to provide immediate support and help them identify services in their current area.
- UCC Groups and Workshops: For more information, please visit the UCC Groups and UCC Workshops pages.
Drop-in Consultations (formerly Let’s Talk) provide easy access to informal, confidential consultations with UCC counselors. Counselors can provide solutions and referrals to other on-campus and off-campus resources. Appointments are first-come, first-serve, and students may be in the zoom waiting room for up to 15 minutes.
New appointments for UCC services, including for therapy and medication management, are managed through the Office of Student Care Coordination (OSCC), located in Rand Hall, Suite 305. After completion of an intake form, the Care Coordinators at the OSCC will assess a student’s needs in an in-person or telephone meeting and connect them to the most appropriate resources (including the University Counseling Center) to meet those needs.
- If you are a new client or have not seen a UCC provider in the past six months, use the button below to schedule an appointment with the Office of Student Care Coordination, located in Rand Hall, Suite 305.
- If you are a returning UCC client who has been seen by a UCC provider within the past six months, call the UCC at 615-322-2571 during clinic hours to schedule an appointment, or schedule your appointment on the Student Portal.
- Clinical Services: Monday – Friday, 8am – 4pm
- Urgent Care: Monday – Friday, 10am – 3pm
Spring Semester Hours: (to begin Monday, January 25th, 2021)
- Clinical Services: Monday – Thursday 8am – 5pm, Friday 8am – 4:30pm
- Urgent Care: Monday – Friday, 10am – 4pm
- Additional appointment times outside these hours by request
After-hours, Weekends, and Holidays
- The UCC will reopen with hours from 8am – 4pm starting Monday, January 4th, and ending Friday, January 22nd.
Please Note: The University Counseling Center will be closed for MLK Day, Monday, January 18th.
- The UCC will resume regular 8am – 5pm hours beginning Monday, January 25th.