Service & Repair
Housing Facilities Services
Each residential area has a maintenance professional, Area Maintenance Supervisor (AMS), charged with overseeing residential maintenance, repair, renovation, and construction. The AMS is the go to person for building needs, including plumbing, electricity, heat and air conditioning, furniture, and housekeeping.
To report routine residence hall needs, use the Maintenance Request Form. Requests made nights and weekends will be addressed the following business day. Immediately report to residential staff any issues that endanger health, safety, or the building structure. Call emergency immediately for fire and life threatening situations.
Each residential area has a supply of vacuums and mallets available for residents to use. Ask your area staff about check-out of these items.
The interior and exterior structure of the buildings, the doors, electrical systems, plumbing, heating and cooling systems, elevators, the carpet, and the paint are part of the total scope of maintaining the buildings.
Housing Facilities is concerned with items that affect the residents’ safety and building structure. These include overflowing toilets, water valves that are stuck open, broken glass, biohazards, exposed electrical wiring, exterior doors and windows that will not secure, student room doors that cannot be locked, and lights that do not work.
Official notices will be provided in the event of power, water, or other outages, as well as any scheduled work in or outside the residence hall that will directly affect the residents. These notices may be posted in bathrooms, on doors, and in elevators as necessary to properly notify residents. Pay close attention to notice details and alter your schedule accordingly to reduce the chances of property damage.
Doors are for official notices only. Postings for student and community activities are restricted to bulletin boards. Anything other than an official notice found posted anywhere but a bulletin board will be removed on site.
Dumpsters, trash chutes*, and recycling containers are conveniently located for your use. Please follow instructions on posted signs or materials provided to you. Refer to the building services schedule and details that follow.
*Trash chutes are available in high rise buildings
Each residential building has a printer connected to the VUPrint network. For more information, visit the VUPrint page here: https://vuprint.vanderbilt.edu/
Dining Services provides vending machines across campus. If you need assistance with a machine, use the contact information on the vending machine. If you need additional assistance, contact Campus Dining.
Beginning with the 2020-2021 academic year, residence hall laundry machines are free for hall residents. Visit the vendor’s page for special instructions. If you need to report machine issues, follow the directions posted in the laundry room. Below is a list of laundry locations across campus.
|Crawford||Floor 1||Warren & Moore Colleges||Moore Floor 1|
|East||Crawford Floor 1||E. Bronson Ingram College||Basement|
|Gillette||Floor 1||Cole, McGill, Tolman||Tolman Floor 1|
|Hank Ingram||Floor 1||Carmichael Towers||Basement|
|Memorial||Stambaugh Floor 1||Branscomb Quad (Lupton, Scales, Stapleton, Vaughn)||Lupton Basement|
|Murray||Floor 1||McTyeire||Lupton Basement|
|North||West 1||Blakemore||Floor 1|
|Stambaugh||Floor 1||Chaffin & Morgan||Morgan Basement|
|West||Floor 1||Mayfield||Lewis Basement|
|Nicholas S. Zeppos College||Basement|
Safety & Security
Each Vanderbilt student is issued a Commodore Card that serves as a student ID, allows cash free purchases at on-campus and off-campus locations, and authorizes access to appropriate campus buildings.
Our Commodore Card access system controls students’ access to:
- His or her residence hall through the building’s designated main entryway, 24 hour a day, 7 days per week
- Stairwells and elevators within the residence halls so that only building residents can access their residence hall’s floors
- Buildings where students’ classes are held.
If you cannot access a location that you feel you should be able to enter, report the problem to the Area Coordinator for your residential area.
If your Commodore Card is lost or stolen:
- Go to vanderbilt.edu/commodorecard/students.html
- Click on to the “University” tab on the navigation bar and scroll down to the “Students” tab.
- Click on the “Manage My Card” link to prevent unauthorized use of your card.
Replacement cards can be obtained at the Commodore Card Office in the Sarratt
Do not loan your card to anyone, and do not use anyone else’s card.
To help keep residents, faculty, and staff safe, adherence to these guidelines is crucial.
- Keep corridors clear.
- Do not cover smoke detectors.
- Candles, halogen lights, fireworks, and appliances with an exposed heating element are prohibited.
- Grills are prohibited on patios and balconies.
See the University’s Emergency Guide for information on responding to fires, natural disasters, and other emergency situations.
Always Lock Your Door!
- Lock your door whenever you lose eye contact with it.
- Always carry your keys and Commodore Card with you. For your safety, carry them in separate places, NOT on a key chain together.
- If you lose your key, contact your RA immediately.
- If you lose your Commodore Card, contact the Card Office (2-2273) or Dining Service Outlet immediately. You can also deactivate your lost card online at https://www.vanderbilt.edu/cardservices/
- Do not use emergency exits unless the building evacuation alarm sounds.
- Do not prop doors open.
- Do not hold doors open for individuals you do not know.
- Report suspicious individuals to the Vanderbilt University Police Department, your RA, or the information desk.
- All visitors must be escorted into and out of the building.
- Do not give combination door codes to anyone.
- University staff working in residential rooms will lock the door when exiting.
- Pick-up your replacement key at the front desk of your area.
Refer to the Student Handbook for General Residence Life policies on maintaining your room, motorized transportation, pets, and more.
Clean and Healthy Space
Please adhere to the following guidelines:
- Do not leave any food uncovered.
- Store food in bags or containers with tight lids.
- Empty trash regularly.
- Clean stovetops, ovens, and refrigerators regularly.
- Remember: Bugs live only where there is something for them to eat!
- Do not cover the motion sensor in the private bathroom.
Keep your environment free from mold and mildew:
- Do not open windows, especially during extremely humid weather.
- Keep bed away from windows.
- Do not place furniture or storage in front of or on top of A/C unit.
- Do not allow wet, damp clothing or linens to accumulate in room.
If there is any sign of condensation or bugs in your room, please call your Area Maintenance Supervisor immediately.
- NO hanging anything on sprinkler heads or pipes. This damages heads and can
cause floods. Students damaging sprinkler heads will be financially responsible
for all associated damage, both university property and student property.
- NO “over-the-door” hanging racks. These brackets damage doors and
- NO dart boards. They are against university policy.
- NO screws or nails. They damage all surfaces.
- NO adhesive or duct tape on doors, trim, carpeted surfaces, ceilings, floors,
or walls. Use only white “Hold It” or “Plasti-Tak” putty.
“Pictures and bulletin boards may be hung only from the picture rail where present.
Scotch tape, staples, adhesive holders, screws, brackets, tacks and nails are not to be
used on the painted walls, woodwork, floors, ceilings, or doors. Hooks for picture rails
may be purchased in the University Bookstore.”
“Push pins and thumb tacks have been approved on vinyl wall coverings in student
rooms only. Nails are not to be used any place, at any time.”
Charges for Student Room Damage:
|Room #/Name Plate||$ 23.00|
|Entrance Door Outside|
|Refinish (per side)||$ 91.00|
|Adhesive (first $10/$1)||$ 10.00|
|Entrance Door Inside|
|Refinish (per side)||$ 91.00|
|Towel Racks & Hooks||$ 30.00|
|Adhesive (first $10/$1)||$ 10.00|
|Refinish (per side)||$ 91.00|
|Adhesive (first $10/$1)||$ 10.00|
|Replace Guide||$ 45.00|
|Replace Bar||$ 18.00|
|Replace roller door stop||$ 25.00|
|Reinstall shelves||$ 35.00|
|Replace shelves||$ 65.00|
|Burns (each)||$ 30.00|
|Bleach stains (each)||$ 50.00|
|Clean carpet||$ 65.00|
|Replace carpet||$ 250.00|
|Repair carpet (minimum)||$ 65.00|
|Adhesive, nails, push pins, etc.(each)||$ 10.00|
|Nail holes (each/$75 max.)||$ 10.00|
|Touch up paint (per wall)||$ 35.00|
|Paint one wall||$ 70.00|
|Paint entire room||$ 280.00|
|Patch vinyl wall covering||$ 25.00|
|Replace vinyl wall covering (per wall)||$ 115.00|
|Repair hole 1″-8″||$ 50.00|
|Repair hole 8″-12″||$ 75.00|
|Hole over 12″||$ 100.00|
|Replace tiles||$ 35.00|
|Each tile||$ 20.00|
|Adhesive, nails, push pins, etc.||$ 10.00|
|Replace laminate top||$ 125.00|
|Replace dresser||$ 330.00|
|Replace top||$ 125.00|
|Replace desk||$ 300.00|
|Repair desk||$ 40.00|
|Reattach unit||$ 85.00|
|Replace top vent||$ 47.00|
|Replace knobs||$ 15.00|
|Replace glass||$ 200.00|
|Repair screen||$ 150.00|
|Locking Device||$ 75.00|
|Replace lens||$ 85.00|
|Smoke Detector||$ 115.00|
|Replace latch/lock||$ 30.50|
|Replace tiles||$ 75.00|
|Bathroom Light Fixture|
|Replace lens||$ 50.00|
|Replace seat||$ 50.50|
|Toilet Paper Holder Replace/repair||$ 40.50|
|Bathroom Mirror||$ 100.00|
|Shower/Soap Dish||$ 75.00|
|Shower Curtain||$ 50.00|
|Move furniture||$ 50.00|
|Wall plugs, switches, covers (each)||$ 25.00|
|Furniture assembly||$ 25.00|
|Trash Can||$ 32.00|
|Recycle Can||$ 7.00|
|Lock Change||$ 50.00|
|Housekeeping Charges||$ 50.00|
Damage Claims – If you experience damage to your personal property, contact your residential staff. They will assist you through the appropriate steps for your situation.
Residents must abide by the fire safety practices and regulations listed below:
- Candles, oil lamps, and incense are prohibited in the residence halls whether burning or not.
- Flammable materials may not be used in decorations. All materials must be fire retardant (proof shown by label).
- Decorations may not cover or obstruct light sources, heating/cooling sources, fire safety fixtures (sprinklers, smoke detectors, fire strobes, horns, or pull stations), access and security devices (card readers, cameras), air vents, electrical outlets, light switches, or fireplaces
- Access to windows and doors must be kept clear for emergency egress.
- Decorations should not block passage through a hall.
- All exit signs and exits should be visible and recognizable. No exit signs may be covered.
The following are prohibited:
- No more than three strands of approved lights may be strung together and must be plugged directly into an outlet or into a surge protector that is plugged directly into an outlet. Lights are not to exceed 100 watts per outlet.
- Items suspended from the ceilings, ceiling grids, ceiling tiles, light fixtures, overhead piping, or on or near water pipes.
- Items suspended from or attached to sprinkler heads.
- Real trees and greenery.
- Artificial snow and frost may not be used on the windows or elsewhere in the residence halls.
The following items are acceptable:
- Only UL approved tube lights and string lights are permitted.
- Artificial flame-resistant trees, garland, etc.
- Doors may be decorated. Decorations may cover no more than 50% of the door surface, and room numbers must remain visible.
Common areas may be decorated for 10 days. Decorations must be removed after 10 days or prior to periods when halls/houses are closed, whichever comes first.
- Any structure built must be at least four (4) feet from any wall at all points.
- No structures can be built with the intention of using it as a walkway, i.e. no bridges.
- The maximum length for string lights is 75’. (Follow the guidelines for lights listed above.)
- An 18” clearance from sprinkler heads is required.
- Decorative wall and door coverings (ex. wrapping paper) must be fire retardant.
- Not more than 30% covering on corridor walls.
- Decorations are subject to approval by the Area Maintenance Supervisor. Submit your plans to your Area Coordinator for AMS approval. Plans must include a list of:
- all products and materials to be used;
- how they will be displayed; and
- how they will be supported.
- All decorations and materials must be removed no later than 10 days after they were installed, and the area left cleaner than you found it.
Changing seasons bring about fluctuations in daily temperatures. As a result, the heating cooling systems of the halls will switch from cooling to heating depending on the outside temperature. Keep your windows closed due to condensation problems caused by humidity. Furthermore, open windows can cause unbalanced temperatures through the building.
A sudden downpour may overwhelm drains and downspouts, while a sustained period of rain may produce flooding in low lying areas. Immediately report any leaks or wet indoor areas.
During winter months the outdoor temperature can fall below freezing. An extended period of freezing temperatures can cause pipes to freeze and bust. Keep your windows closed, especially when you’re away from your room. If the window is left open and the pipes of your fan coil unit freeze, you will be charged for damage and clean-up resulting from busted pipes.
Amenities and Furnishing
University Policies and Our Residences Halls
Per the Student Handbook, University furniture may not be moved. It must remain in assigned spaces. Refer to the Student Handbook for General Residence Life policies on furnishings. Specific amenities and furnishings for each building are listed under “Our Residence Halls.”
How to Unloft and Loft Your Bed:
Former Area Maintenance Supervisor, Henry Murrey, guides 3 Vanderbilt students (just like you) through the process, showing you what – and what not – to do.
Standard Twin Beds: Shown below side-by-side. Bed risers will give inches of addition al space under the bed. Bed risers are available at the VU Bookstore. These beds are in Branscomb Quad (corridor rooms) and Mayfield.
Standard XL Twin Beds: These beds are in Nicolas S. Zeppos College.
Bunkable Beds: Shown below in bunked position. These beds may also be used as standard twin beds. These beds are in Morgan (doubles) and Lewis (doubles).
Jr. Loft Beds: Shown below in highest position. These may be lowered. These beds are in Morgan (singles) and Lewis (singles).
Loftable Beds: Shown below in the full loft position. Either metal or wood, these may be lowered as desired. See lofting instructions above (video). These beds are in Blakemore, Branscomb Quad (end rooms only), Chaffin, Cole, E. Bronson Ingram College, Lewis, McGill, McTyeire, Moore College, Morgan, Nicholas S. Zeppos College, Tolman, Warren College, and The Martha Ingram Commons.
Long beds: The standard bed size is 78”. Housing has a limited number of longer beds for residents who are 6’4” and taller. These are issued tallest first until the supply is depleted.
Rails and ladders: Ladders and safety rails are available upon request at no charge. If you want either or both for your bed, please email your request to OHARE@vanderbilt.edu. Please your name, VUnet ID, residence hall, room number, and item(s) requested.
Facilities has prepared this information to aid you in understanding and operating the heating and air conditioning system in your building. Filters are routinely changed in residential spaces. To help with air circulation, do not position your bed against the unit. Also, be aware of how weather impacts the operation of the system. For specific details about the heating and cooling system in your building, read the information below.
Vanderbilt University currently uses two primary methods of heating and cooling. The two types
of fan coil systems available are two-pipe and four-pipe. The two- or four-pipe designation
refers to the water distribution system serving the climate control equipment in a building.
- A two-pipe system includes only one supply line and only one return line to the unit. With a two-pipe system, the entire building is in either heating mode or cooling mode. Buildings automatically switch from heating to cooling or from cooling to heating based on a pre-set thermostat that reads the outside temperature.
- A four-pipe system has supply and return piping. The four-pipe system includes a distribution system that contains both hot water supply with return lines and a chilled water supply with return lines. That means four-pipe systems can supply heat to one room while cooling another.
There are differing levels of control by building. There are halls where the resident(s) may turn the fan off or set the speed to low, medium, or high. In some buildings temperature control is available. In a few halls, the fan runs continually to keep air moving in the space. The table below describes what’s offered in each residence hall. For additional help or information, contact your Area Maintenance Supervisor.
|Two-Pipe||Four-Pipe||Fan Speed Control||Temperature Control~||Continuous Running Fan|
|Alumni Lawn: Cole, Tolman, McGill||X||X|
|Alumni Lawn: E. Bronson Ingram||X||X|
|Branscomb Quad: Lupton, Scales, Stapleton, Vaughn||X|
|Branscomb Quad: End Rooms||X||X|
|The Commons: Crawford, Ingram, Murray Stambaugh, Sutherland||X||X||X|
|The Commons: East, Memorial, North, West||X||X||X|
|The Commons: Gillette||X||X||X|
|Highland Quad: Morgan, Lewis||X||X||X|
|Highland Quad: Mayfield, Chaffin*||X|
|Warren & Moore||X||X||X|
~Fan must be on to control the temperature.
*Mayfield and Chaffin are heat pumps.
Student Organization Donation Drives
Policy of Housing & Residential Education on Donation Drives in the Residence Halls
Carefully read all the guidelines below. Failure to comply may stall or terminate the drive.
Office of Housing and Residential Education (OHARE) will permit student organizations to set-up collection boxes at the central information desk in each residential area: Warren|Moore, E. Bronson Ingram, Carmichael Towers East, Branscomb Quad, Lewis, Hank Ingram, and Blakemore.
Only one organization at a time may set-up and operate a collection for a one week period only, Monday morning through Sunday evening. The sequence of groups will be on a first come, first served basis.
The student group must provide contact information (including cell phone) for a representative in charge of the operation. The group must provide a plan for monitoring collection boxes and collecting donated items. In the event boxes overflow, OHARE will contact the representative to arrange a pick-up of donated items. If there is no response within 24 hours, the items will be discarded.
The student organization must submit a flyer to the Housing Facilities Office in Branscomb 1106 one full week prior to the start of the donation drive. The flyer should include information about the dates of the drive, the sponsoring student organization and the target charity. After approval, the organization may post the flyers in residence halls on bulletin boards only. Additionally, signage for collection containers is limited to the container itself.
No collections will be approved during the exam period, because this is reserved for OHARE’s Annual Closing Collection.
Failure to comply with all the guidelines above will cause the drive to be suspended or terminated. Unapproved collection containers will be removed immediately from residence halls.
Be sure to select a reputable charity!
To obtain approval to have a collection in the residence halls, call Toi Batson in the Housing Facilities Office at (615) 322-2965 or email firstname.lastname@example.org.
Housing Facilities coordinates an annual year-end donation drive. The Closing Collection invites community partners to receive student donations during the move-out period. Details about collecting organizations, dates, and locations are provided prior to exams.