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April 25th and 26th Support
Apr. 24, 2019—Due to the expected heavy traffic in metro Nashville on April 25th and 26th from NFL Draft festivities, Brightspace Support will be amending its in-office hours for these days. They are as follows: April 25th: Drop in support will be offered as normal from 10 am to Noon. No in person support will be available...
March 1st Support Hours
Feb. 28, 2019—On March 1, 2019, Brightspace e-mail support will begin at 9:00 am (instead of 7:00 am). If you have any questions, please contact us at brightspace@vanderbilt.edu.
February Adjusted Support Hours
Feb. 11, 2019—On February 15th, 18th, 19th, and 20th, Brightspace Support will begin at 9 am instead of 7 am. Regular support hours will resume on February 21st. If you have any questions, please contact Brightspace Support at brightspace@vanderbilt.edu.
What’s New on Brightspace? (January 2019)
Jan. 17, 2019—Every month, Brightspace will release new features and updates. You can get a comprehensive view of the updates here, but this blog post will give you a quick overview of what’s new on Brightspace! Groups – Create new submission types The new On paper and Observed in person submission types available in Assignments can now be...
Talking to your students about Brightspace – Spring 2019
Jan. 7, 2019—Getting to know a course management system can be confusing for students, as well as instructors. We’ve assembled a list of “Four Things Every Student Should Know about Brightspace at Vanderbilt.” This list will help your students as they navigate Brightspace. Instructors can feel free to share this post with students, link to it within...
Holiday Break Support Schedule
Dec. 17, 2018—Brightspace support will be closed for the Holiday break from December 22nd, 2018 through January 1st, 2019. There will be no phone support (e-mail only) on December 21st, 2018. Regular support will resume on January 2nd, 2019. If you have any questions, please contact brightspace@vanderbilt.edu.
Thanksgiving Break Support Hours
Nov. 20, 2018—Brightspace support hours for the Thanksgiving break are as follows: 11/21 – E-mail support only from 11 am to 7 pm. 11/22 – No support 11/23 – No support E-mail support will pick back up on 11/25 at 6 pm. Additionally, there will be no drop-in support hours on 11/21 or 11/22. If you have...
11/22/18: Brightspace down for maintenance
Nov. 19, 2018—Please note that Brightspace will be down for maintenance on Thursday, November 22nd from 8 am to 4 pm (at the latest) Central time. If you have any questions, please contact Brightspace Support.
10/26/18: Support Schedule
Oct. 26, 2018—On Friday, October 26th, the Brightspace support team will only provide live support from 3:00 to 5:00 pm. Any e-mails or calls submitted outside of this time window will be returned as quickly as possible when support hours begin the following Sunday. If you have any questions, please contact us at brightspace@vanderbilt.edu.
10/25/18: Out of Office and No Drop-In Session
Oct. 25, 2018—On Thursday, October 25th, the Brightspace support team will be participating in professional development from 11 am to 2:30 pm. During this time, we will not be able to answer calls or respond to e-mails. Any e-mails or calls received during this time period will be returned as soon as possible once the professional development...