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Email Support

Instructors are encouraged to email their questions about Brightspace to

Our Brightspace support team at AdvancED will respond to inquiries — typically within one hour — per the following schedule:

  • Mondays through Fridays 7am to 5pm

From 5pm – 11pm on weekdays, users should anticipate receiving support for urgent requests only. Urgent requests may include, but are not limited to the following:

  • Requests related to submissions due before 9am the following business day
  • Requests regarding courses held before 9am the following business day
  • Major outages

All other emails received between 5pm and 11pm will be addressed when our team returns to normal support at 7pm the following business day. 

Brightspace Support is not available on Staff Holidays. For a list of Vanderbilt Staff Holidays, click here.