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Known Issues

When Brightspace experiences outages, the outage and its resolution will be recorded to this page.

Export/Import Grades Tool
Exporting and importing grades into Brightspace has proven to have some limitations. If you are experiencing problems with this tool or plan on using it, please contact us for help! brightspace@vanderbilt.edu. One urgent issue to be aware of is the order of your students upon export. They are not always accurately alphabetized by last name. Please review the order of students before entering grades and importing back into Brightspace. Please view our guide on how to export and import grades here: https://www.vanderbilt.edu/brightspace/how-do-i-export-my-gradebook-to-excel/

November 1, 2017
Turnitin.com experienced a service issue from roughly 7:30am to 3:30pm central.

October 29, 2017
WileyPLUS will be unavailable from 5:00 – 6:30 AM Central.

October 17, 2017
7:30am Central Time: Users receive the “internal error” message when navigating Brightspace. D2L currently investigating.
10:45am – D2L continues to investigate the problem. Users may experience trouble logging in, accessing content, submitting files, and entering grades.
12:30pm – D2L continues to investigate.
1:00pm – D2L reports that all issues are resolved.

October 2, 2017
Brightspace is currently experiencing significant slowness with the document conversion tool. Users will experience slowness when trying to view the preview window for Word documents or Excel files inside courses. The current work-around is to download these files and view them from the computer. D2L is actively working on a solution.

September 16, 2017
WileyPLUS Planned Maintenance
WileyPLUS will be unavailable from 5.a.m. to 7.a.m. ET on Saturday, September 16th.

September 14, 2017:
3:07pm – 3:29pm
From D2L
Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting your PRODUCTION site performance.

End User Impact: Users may be experiencing intermittent issues when attempting to utilize the following services:

• Activity Feed
• Capture
• Content Service
• Course Image Catalog service
• Degree Compass
• Document Conversion Service (DoCS)
• Manager Dashboard
• Video Note

September 9, 10 2017 – WileyPLUS Planned Maitenance
From WileyPLUS:
Wiley continues to fine tune WileyPLUS as the new term kicks into high gear. We will be doing some performance enhancements for our integrations with campus Learning Management Systems. WileyPLUS, will be unavailable on Saturday September 9th from 5:00 – 6:00 AM EST, and on Sunday September 10th from 5:00 – 6:00AM EST. We apologize for any inconvenience this may cause. If you have any questions, please contact your WileyPLUS Implementation Specialist or send a message to implementationspecialist@wiley.com.

September 7, 2017 – Turnitin Service Alert:
Turnitin Global experienced a service degradation between 6:00 AM – 10:00 AM CT

August 28, 2017
From approximately 7:37am to 8:35am Central, Brightspace experienced a problem with an API which resulted in the course list widget on the homepage to be unresponsive. Other areas within a Brightspace course could have been affected by this API malfunction as well.

August 5, 2017 – Planned Turnitin Maintenance
7am – 1pm PST / 3pm – 9pm BST / 12am – 6am (Sunday 6) AEST (click here for your local time zone).
Turnitin will be undergoing essential maintenance and will be unavailable.
All Turnitin customers on the following services will be affected including:
Turnitin (including mobile)
TurnitinUK
Integrations
iThenticate
WriteCheck

The following services will not be affected:
Revision Assistant
Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.
Please follow @TurnitinStatus for the latest updates.

April 28, 2017: The Brightspace classlist email function is flagging emails sent from a course as SPAM for the recipients. VUIT and D2L are working to resolve the issue. Instructors can use their Outlook or webmail clients to send emails to students as a temporary work-around. UPDATE: May 5, 2017: The email tool in Brightspace is working as expected.