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Support

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Holiday Support Hours:

Brightspace Support will be closed on all Staff Holidays. This includes:

  • Thanksgiving day
  • Friday after Thanksgiving
  • Friday, December 24th – Monday, January 3rd
  • Abbreviated hours when classes are not in session (tba)

Vanderbilt instructors have a number of options for seeking Brightspace support at the Center For Teaching.

We provide online email support on Sundays 5-11pm, Monday-Friday 7am-11pm, and Saturdays 9am-5pm

 

Fall 2021 Support

Read the sections below for specifics on what type of support is offered during certain times of the day.

  • Sunday – 5pm to 11pm
  • Monday thru Friday – 7am to 11pm 
  • Saturday – 9am to 5pm 
Email Support

Instructors are encouraged to email their questions about Brightspace to brightspace@vanderbilt.edu. The Brightspace support team at the CFT will respond to inquiries — normally within one hour — per the following schedule:

  • Sunday – 5pm to 11pm
  • Monday thru Friday – 7am to 11pm 
  • Saturday – 9am to 5pm 

Phone

Users can speak with one of our instructional technologists or leave a voicemail for Brightspace support at the CFT, and we will return your call. Our Brightspace hotline is 615-322-0200.

  • Monday thru Saturday – 9am to 5pm
Zoom Consults

Instructors are encouraged to contact Brightspace Support via email brightspace@vanderbilt.edu to schedule an individual remote consultation via Zoom with a member of the Brightspace team. We appreciate scheduling at least 24 hours in advance.

On-Demand Resources

A growing collection of on-demand Brightspace resources can be accessed 24/7 on the Brightspace website through the On-Demand Resources page.  Text and video walkthroughs are available to help instructors with a number of frequently asked questions.

Workshops

Occasionally during the year, CFT staff will run Brightspace workshops for instructors interested in learning how to use Brightspace tools effectively and efficiently. See our Workshops page for the current schedule.

CFT staff are also available to facilitate Brightspace workshops on topics both general and specific for departments, programs, and schools, upon request. Email brightspace@vanderbilt.edu to initiate a request.

The Support Team

By shifting Brightspace support to a more centralized model, with multiple Brightspace specialists housed at the CFT, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing pedagogical and technical support to Brightspace users in the Vanderbilt community.

Instructional Technologists

Jenny Park

Jenny Park

Michael Coley

 

Erica Brandon

 

Lead Instructional Technologist

Paige Snay

 

Assistant Director for Educational Technology

Stacey M. Johnson