Support
Vanderbilt instructors have a number of options for seeking Brightspace support at the CFT.
Email us at brightspace@vanderbilt.edu
Call us at 615-322-0200.
Or check out our on-demand resources, workshops, or drop-in support hours.
Learn about adding TAs and other users to your Brightspace Course.
Thanksgiving Support Hours 2019
Email and telephone support during the week of Thanksgiving:
- Sunday – 5pm to 11pm (email only)
- Monday and Tuesday – 7am – 11pm (phone 7am-3pm)
- Wednesday – 7am-11pm (email only)
- Thursday – no support available
- Friday – no support available
- Saturday – no support available
- Sunday – 5pm – 11pm (email only)
Click here to see Thanksgiving 2019 drop-in hours at the CFT
Email Support
Instructors are encouraged to email their questions about Brightspace to brightspace@vanderbilt.edu. The Brightspace support team at the CFT will respond to inquiries — normally within one hour — per the following schedule:
- Sundays 6pm to 11pm
- Mondays through Thursdays 7am to 11pm
- Fridays 7am to 5pm
Phone
Users can contact Brightspace support at the CFT by phone Monday-Friday 9-5. Our Brightspace hotline is 615-322-0200.
Drop-In Hours
The CFT hosts drop-in hours, during which instructors who have Brightspace questions can stop by the CFT without an appointment to find a team of specialists ready to assist. See our Drop-In Hours page for the current schedule.
On-Demand Resources
A growing collection of on-demand Brightspace resources can be accessed 24/7 on the Brightspace website through the On-Demand Resources page. Text and video walkthroughs are available to help instructors with a number of frequently asked questions.
Workshops
Occasionally during the year, CFT staff will run Brightspace workshops for instructors interested in learning how to use Brightspace tools effectively and efficiently. See our Workshops page for the current schedule.
CFT staff are also available to facilitate Brightspace workshops on topics both general and specific for departments, programs, and schools, upon request. Email brightspace@vanderbilt.edu to initiate a request.
Consultations
Instructors can also email brightspace@vanderbilt.edu to schedule an individual consultation with a member of the Brightspace team, ideally at least 24 hours in advance. This option is particularly helpful for instructors who aren’t sure what kind of technology (Brightspace or otherwise) might best match their teaching goals.
The Support Team
By shifting Brightspace support to a more centralized model, with multiple Brightspace specialists housed at the CFT, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.
We look forward to providing pedagogical and technical support to Brightspace users in the Vanderbilt community.
Instructional Technologists
Erica Brandon and Brandon Crawford
Assistant Director for Educational Technology
