Support

Vanderbilt instructors have a number of options for seeking Brightspace support at the CFT.

We provide support on Sundays 5-11pm, Monday-Friday 7am-11pm, and Saturdays 9am-5pm.

Email us at brightspace@vanderbilt.edu
Call us at 615-322-0200
Browse our on-demand resources
Attend one of our workshops
Schedule a Zoom consult ation

Fall 2021 Support

Read the sections below for specifics on what type of support is offered during certain times of the day.

Sunday – 5pm to 11pm
Monday thru Friday – 7am to 11pm
Saturday – 9am to 5pm

Email Support

Instructors are encouraged to email their questions about Brightspace to brightspace@vanderbilt.edu. The Brightspace support team at the CFT will respond to inquiries — normally within one hour — per the following schedule:

Sunday – 5pm to 11pm
Monday thru Friday – 7am to 11pm
Saturday – 9am to 5pm

Phone

Users can leave a voicemail for Brightspace support at the CFT Monday-Friday 9-5, and we will return your call. Our Brightspace hotline is 615-322-0200.

Zoom Consults

Instructors are encouraged to contact Brightspace Support via email brightspace@vanderbilt.edu to schedule an individual remote consultation via Zoom with a member of the Brightspace team. We appreciate scheduling at least 24 hours in advance.

On-Demand Resources

A growing collection of on-demand Brightspace resources can be accessed 24/7 on the Brightspace website through the On-Demand Resources page. Text and video walkthroughs are available to help instructors with a number of frequently asked questions.

Workshops

Occasionally during the year, CFT staff will run Brightspace workshops for instructors interested in learning how to use Brightspace tools effectively and efficiently. See our Workshops page for the current schedule.

CFT staff are also available to facilitate Brightspace workshops on topics both general and specific for departments, programs, and schools, upon request. Email brightspace@vanderbilt.edu to initiate a request.

The Support Team

By shifting Brightspace support to a more centralized model, with multiple Brightspace specialists housed at the CFT, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing pedagogical and technical support to Brightspace users in the Vanderbilt community.

Instructional Technologists

Jenny Park