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Box Office

The Ticketmaster outlet is on the first floor of Sarratt Student Center at the welcome desk. You can purchase tickets for on-campus events, local concerts, and other area events at the outlet. Methods of payment include cash, Visa, Mastercard, or your Commodore Card.

The Box Office is open from 10:00 am – 7:00 pm Monday through Saturday. Please note that holiday and break hours may vary and will be posted.

Event Ticketing Policies & Procedures

An Event Setup Agreement must be completed at least five business days before the date tickets are requested to go on sale. It is recommended that the Event Setup Agreement be completed three (3) weeks prior to the event, allowing ample time for event marketing and sales to occur.

A Vanderbilt University center number must be provided at the time of signing the Event Setup Agreement.

Events can only be setup if they adhere to the following guidelines:

  • Sponsored or hosted by currently registered Vanderbilt Student Organization or Vanderbilt Department.
  • The event must be held in a University facility or a venue contract must be presented in order to prove freedom in ticketing and capacity.
  • The event falls under one or more of the following descriptions: concert, speaker, lecture, dance, performance, etc. While many events are benefits for a charitable cause, being a benefit does not mean the event automatically meets qualifications for ticketing. The box office manager reserves the right to deny the ticketing setup request.
  • Ticket sales cannot be set up to sell t-shirts, candy, food, or other items. The box office manager reserves the right to deny the ticketing setup request.

Sarratt Box Office will transfer funds from ticket sales via internal transfer (VU center number). This transfer will take place up to four (4) weeks after the event date.

Fees associated with ticket services will be deducted from the ticket sales revenue; or in the case of minimal revenue, fees will be deducted directly from the center number provided. Ticketing fees vary based on the requesting group’s affiliation and standing with Vanderbilt University. Please contact bryan.masters@vanderbilt.edu for specific information on ticketing fees.

Card Reader Policies & Procedures

Card readers are used to sell tickets (event admission), and cannot be used to sell items.

An Event Setup Agreement must be completed prior to making any card reader reservations. Event ticketing is required. The card readers used by the box office are operated by staff members at all times. They cannot be checked out or rented.

Card readers are used daily on the Rand Wall or Sarratt Promenade from 11am-2pm, and also at event doors. Reservations for card reader sales are required at least one week in advance, and may be made with the box office manager. Please contact bryan.masters@vanderbilt.edu for information on card reader fees. At this time, the only acceptable method of payment is Commodore Cash.

The card readers rely on a specific, secure connection to the Vanderbilt wireless network. Although network issues are rare, the box office is not responsible for any lost ticket sales due to technology failure, and should not be considered the primary means for event ticket sales.