Why am I seeing this error message?: LockDown Browser should not be used to log in to your Learning System
If you try to access Lockdown Browser using a desktop shortcut, you may see a message that reads as follows: “LockDown Browser should not be used to log in to your Learning System and navigate to your exam. Use a standard browser (eg. Chrome, Firefox, etc.) to navigate to the exam and LockDown Browser will launch automatically when it’s required.”
To resolve this issue, please do the following:
- Use a supported standard browser such as Google Chrome or Firefox to log into Brightspace.
- After logging in, go to the quiz in Brightspace.
- Once you access the quiz, click on the next page. There should be a “Launch Lockdown Browser” button.
- Click that button. Make sure that your browser allows pop ups from Brightspace. Once you click the button, you will see a pop up to go to Lockdown Browser. This is the proper way to access the quiz and Lockdown Browser.