Resources available to you
Those with questions or concerns about coronavirus infection should contact the following:
- Student Health Center
- Occupational Health Center
- Office of the Dean of Students
- Student Access Services
- International Student and Scholar Services
- Global Safety
- Vanderbilt University Public Safety
- HR information for staff and managers
STUDENT CARE RESOURCES
- The Student Health Center is a COVID-19 assessment center for students. Students who are ill will be screened, and testing will be done if clinically indicated. Asymptomatic students will not be tested. If you are sick with cough (onset within 7 days), shortness of breath, or fever, please seek care at the Student Health Center. COVID-19 testing is done on a walk-in basis and no appointments are needed. Student Health is open 8am-4:30pm, Monday through Friday.
- If Student Health is closed and you are having cough, fever, or shortness of breath, please click here for a list of Vanderbilt Health COVID assessment sites and additional information. You should call the VUMC COVID-19 hotline at (888) 312-0847 before proceeding to an assessment center. This number is answered seven days a week, 7am – 7pm Central Time.
- The Student Health on-call provider can also be reached after-hours at 615-322-2427.
- COVID-19 is a pandemic of unprecedented proportions and is a rapidly evolving situation. Student Health is an assessment center for ill patients, and we believe it in the best interest of our well patients to postpone routine follow-up visits until this crisis has abated. However, we do maintain a limited number of routine appointments, which can be scheduled online or by calling 615-322-2427. Non-COVID related urgent medical needs such as injuries or other health issues can still be managed here at Student Health on a walk-in basis. Our COVID patients are evaluated in a separate part of the clinic with a separate entrance.
- Student Health has a monitoring system in place for students who have traveled to high risk areas or who have been exposed to COVID-19. Individuals can complete the self-report/self-monitoring survey at https://redcap.link/studentcovid19.
- The Office of Student Care Coordination (OSCC) is supporting students by phone or email. Students can complete the OSCC intake form and schedule an appointment through the student portal. Students can also call 615-343-9355 to schedule an appointment or email email@example.com. The OSCC can connect students to the resources and services that best fit their needs.
- The University Counseling Center is supporting students through telemental health services.
- If a student needs to speak with a professional counselor for an urgent concern during the office hours of 8am – 4pm, Monday – Friday, they should call 615-322-2571 and request to be connected with the crisis care counselor and/or their current counselor if they have one. Students calling after hours will be connected with an on-call clinician by pressing 2 at any time.
- If you are a new client or have not seen a UCC provider in the past six months, please complete an intake form with the Office of Student Care Coordination.
- If students have utilized UCC services in the past six months, they may schedule a telemental health appointment through the student portal or by calling 615-322-2571.
- Let’s Talk, Group therapy, Open Space at SCSJI, and workshop sessions have been canceled, but may resume in a virtual capacity in the future.
- The Center for Student Wellbeing
- Academic, wellbeing, and alcohol and other drug support coaching appointments are available by phone, email, or Zoom. Alcohol and other drug screenings will continue by phone or Zoom. Students can call 615-322-0480 or email firstname.lastname@example.org to schedule an appointment.
- UCC Drop-In Consultations are available every Wednesday, 2-4 pm. Students may have to wait up to 15 minutes in the Zoom waiting room and providers will connect with them as soon as possible.
- The UCC is offering a number of virtual workshops.
- The Project Safe Center will continue scheduling appointments with students via phone or video. Students can call 615-875-0660 to schedule an appointment. The 24-hour crisis support hotline remains available at 615-322-SAFE (7233).
- Project Safe continues to offer its support group, Rooted in Resilience, now as a virtual support group meeting. The meetings will be held via Zoom Wednesdays from 4 pm-5 pm CT. Please contact Sarah Jordan Welch at email@example.com for more information.
- The Recreation and Wellness Center is currently closed until further notice. Students should check the website for up-to-date information.
- The Graduate Life Coach, Stacey Satchell, is available to meet with graduate students via Zoom. Students can schedule an appointment online.
- The Black Cultural Center (BCC) is currently closed for student access. However, students can communicate with staff via email as well as scheduled virtual office hours.
- The Office of LGBTQI Life staff are available via email and virtual office hours.
- The Women’s Center can be contacted via email at firstname.lastname@example.org. Students are welcome to contact staff members individually as well. Events are listed in the Women’s Center monthly newsletter. Sign up for the newsletter.
Reducing Anxiety Surrounding COVID-19
- Recommendations for managing distress related to the Coronavirus are available here:
Managing stress related to Coronavirus (COVID-19)
- There are a variety of self-directed wellness tools (apps) to assist students with meditation, mindfulness, mood tracking, and relaxation techniques. All students have free access to WellTrack, an interactive self-help app that provides guided therapy for anxiety, stress, and depression. Students also have free access to SilverCloud, an online behavioral health platform that includes therapy programs to support positive behavior change, overall mental wellness, and treat anxiety, stress, and depression.
Features have been added to the VandySafe app to help users during the COVID-19 pandemic:
- Self-Assessment tool: users are provided recommended actions based on answers to a series of guided questions
- Return to Campus Plan
- Vanderbilt University COVID-19 Updates
- Report a concern
- Support Services
Student Health Insurance Plan (SHIP)
- Students with questions pertaining to their student health insurance benefits and coverage, including identifying providers who accept SHIP in their locations should contact Kristy Miller at 615-343-4688 or email email@example.com.
- Student with questions pertaining to enrollment or waivers should contact Elizabeth Boyd at 615-322-3995 or email firstname.lastname@example.org .
STUDENT ACADEMIC RESOURCES
Academic Support Resources
- Drop-In STEM Tutoring is now available over Zoom. (Tutoring Hours: Sunday – Thursday, 7 pm-9 pm CT)
- Tutoring Services are being offered online. Students can schedule an appointment for individual tutoring, the weekly learning, roundtable, or a pre-exam study group.
- The Health Professions Advisory Office (HPAO) is offering services by phone or Skype. Students can book an appointment online.
- Global Education Office (GEO) advisors are offering virtual drop-in hours as well as virtual one-on-one appointments.
- Office of Immersion Resources
Student Life Resources
- Career Center coaching appointments will be offered via phone or Skype. When requesting an appointment through DoreWays, students should add their phone number and/or Skype ID so their coach can initiate the meeting at the requested time.
- Graduate School Career Development consultations are available with Ruth Schemmer via Zoom. Graduate students pursuing PhD, MA, MS, MFA, or MLAS degrees can schedule an appointment online.
- Peabody Career Services coaching appointments are still available with Jeff and Kathleen. Please use DoreWays to book the appointment and you will receive a follow-up email with the Zoom meeting link. Students can also drop in to virtual office hours with Jeff or Kathleen on Tuesdays through the end of the semester from 2:30 pm-4:30 pm.
Vanderbilt subject librarians are available to work remotely with students to provide research support and to help them find online resources. New resources and services are added daily; for more information, please visit the Libraries’ website.
- Students can ask questions about research support, collections, remote services, and more through Live Chat service Monday through Friday, 8am – 6pm or leave a question in the Ask a Librarian service and we will respond in a timely fashion. Librarians are also available to provide one-on-one consultations remotely.
- Library Research Guides continue to be added and expanded, providing scholarly resources for hundreds of research topics.
- Workshops on technology and research are now available online,or use the Library’s subscription to O’Reilly learning program to learn everything from Python to project management.
- A new Library Guide lists thousands of new e-resources that have been added as publishers open access and librarians purchase materials needed for classes. The Libraries are adding these titles to the catalog, but if you cannot find a title you need, the library will purchase an e-version. Please submit requests to subject librarians or via the purchase request form.
- The due date for all regular circulating materials has been extended to September 4, 2020.
Rand walk-in dining has ended and has switched online ordering/meal delivery only. Meals must be ordered the day before via the GET app. Residential student pick-up location is at Highland Quad. Faculty and staff pick-up location is at Rand.
Pre-ordered breakfast pick up times: Monday – Friday from 9 am to 9:15 am
Pre-ordered lunch pick up times: Monday – Friday from noon to 12:15 pm
Pre-ordered dinner pick up times: Monday – Friday from 4:30 pm to 4:45 pm, Saturday and Sunday at 5 pm
Pre-ordered brunch pick up times: Saturday and Sunday at 11 am
Faculty and Staff
Pre-ordered lunch pickup times: Monday through Friday from 12:30 pm to12:45 pm
Campus Dining has implemented new safety protocols to promote social distancing for dining and food delivery on campus.
Student Centers and Housing
- Sarratt Student Center/Rand Hall is accessible to students during dining hours for food pick-up only. It is accessible through the double doors that lead into Rand Hall off the Terrace.
- The Commons Center is closed to student access.
- Alumni Hall is closed to student access.
- The Student Life Center is closed to student access.
- The Office of Housing and Residential Experience (OHARE) staff are working remotely. Staff are answering email and the office phone (615-322-2591) Monday-Friday, 8 am-5 pm. Maintenance staff are available for support. Regular housekeeping continues.
To have your USPS mail forwarded, click here. If you are a graduating senior, please select “permanent” and enter the address where you would like mail to be sent. If you are returning to campus next fall, select “summer” and enter August 1, 2020, as the return date. Then enter the address where you would like mail to be forwarded for the interim. Station B cannot forward any USPS mail/packages internationally without incurring additional charges; as a result, they do not offer forwarding for students outside the U.S.
MORE STUDENT RESOURCES
SUPPORT FOR FACULTY AND STAFF
Mental Health and Wellbeing Support
- Faculty online and alternative education resources
- Teaching continuity FAQ
- Faculty training opportunities and on-demand content
- Connect to Zoom
- Zoom Quick Start Guide
- Zoom Meetings overview
- University Libraries teaching resources, services
- Cigna: Guidance for Seeking Dental Care
- Navitus: What to Watch for Now: Coronavirus (COVID-19) and Navitus’ Response
- VUMC patients: Read an important message from Dr. Jeff Balser, VUMC President and CEO
- Use the Vanderbilt Mail Order Pharmacy to save time and keep you safe during the COVID-19 safer at home order. Mail order is an easy way for you to purchase a 90-day supply delivered directly to your door.
Equal Employment Opportunity has launched a streamlined process to evaluate an individual’s concerns about how their personal circumstances may place them at greater risk. Those risks may be the result of their own underlying health condition or age or may be due to the health condition of a family member.
To initiate a request for a COVID-related accommodation, go to the Equal Employment Opportunity homepage on the Vanderbilt University website and select the COVID-19 Accommodation Request tile on the right-hand side of the page. This link will take you the COVID-19 Reasonable Accommodation Request forms.
- U.S. Centers for Disease Control
- U.S. Department of State
- World Health Organization
- Tennessee Department of Health