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Wellness Programs

Immediate Support – Week of March 27, 2023

Faculty, Staff and Post-Docs

Vanderbilt faculty, staff and post-docs can receive support through Lyra, the university’s mental health services provider. Employees have access to 12 provider sessions through Lyra Health. You can meet with a certified coach or licensed therapist virtually or in person. Benefits-eligible family members (including children down to the age of 2) also have access to 12 free sessions each. Faculty, staff and post-docs in immediate distress may call the 24-hour Lyra help line at 877-804-2856 or access Lyra through https://vanderbilt.lyrahealth.com/. 

Additional mental health support will be available for Vanderbilt faculty, staff and post-docs on Wednesday, March 29:

Lyra will also be offering two gatherings in the coming days. Lyra gatherings are virtual gatherings that offer expert facilitated, small group peer discussions and community building in a safe space. Gatherings offered include:

  • Coping With Critical Events: Gun Violence: Thursday, March 30th @ 8 a.m. PST. Click here to enroll.
  • Coping With Critical Events: Gun Violence: Monday, April 3rd @ 12 p.m. PST. Click here to enroll. When registering, if asked for a company code, please use #vanderbilt511.

Lyra will also be offering sessions for the LGBTQIA+ community. In light of current and ongoing legislative bills affecting our LGBTQIA+, particularly trans and non-binary communities at Vanderbilt, the following sessions hold space for Vanderbilt’s post-docs, faculty, and staff to process any difficult thoughts, feelings, and reactions.

Additional resources: 

 

STUDENTS

Vanderbilt students can receive the following support:

 

Wellness Programs for Students

For information on student wellness support programs, please visit the Student Care Network site.

 

Wellness Programs for Faculty, Staff, Postdocs

If you have questions about wellness programs, please email Wellbeing@vanderbilt.edu 

BEHAVIORAL/MENTAL HEALTH Program

Vanderbilt’s faculty, staff, postdocs and their families now receive expanded support through a new mental health program. The program is provided by Lyra, a mental health provider, who delivers great access and care to the Vanderbilt community. This includes 24/7/365 concierge navigation support for behavioral and mental health needs. With Lyra, Vanderbilt offers services for employees’ spouses and children ages 2 and older. Lyra’s services cover 12 EAP sessions per year, which is three times more than in the past.

 

If you are currently having a life or death emergency, please call 911.

If you need to reach a Lyra specialist quickly, Lyra offers 24/7 concierge navigation support. Call 877-804-2856 for assistance.

Please see the FAQs below if you have additional questions about Lyra.

 

Find answers to the most asked questions about Lyra

Lyra

Lyra services will be available for Vanderbilt University’s faculty, staff and postdocs. All benefitseligible Vanderbilt employees and their dependents, ages 2
and older, have access to 12, nocost sessions.

 

Link to this FAQ

Lyra offers 24/7 concierge navigation support. Call 877-804-2856 for assistance.

Link to this FAQ

To schedule an appointment with a therapist, visit Vanderbilt.lyrahealth.com. You can also call 877-804-2856 for assistance 24/7/365.

Link to this FAQ

Your therapist will have to be in the Lyra network. To see if your therapist is in the network, call 877-804-2856.

Link to this FAQ

If your provider is in the Lyra network, you can continue to see them and pay the in-network cost.

Link to this FAQ

If your provider is not in the Lyra network, you can see them and you will have to pay the out-of-network costs.

Link to this FAQ

Lyra offers on-demand courses led by clinicians and subject matter experts. To register to go learn.lyrahealth.com. Vanderbilt’s Lyra Learn code is: #vanderbilt511. 

Link to this FAQ

Lyra Gatherings offers expert facilitated, small group peer discussion that promotes social learning and community building in a safe space. Gatherings foster sharing among individuals who have a common interest, identity, or concern and focus on topics at the intersection of social identity, mental health, and work.

Lyra Gather March 2023 Schedule

Lyra Gather April 2023 Schedule

Lyra Gatherings are offered through Lyra Learn. To register to go learn.lyrahealth.com. Vanderbilt’s Lyra Learn code is: #vanderbilt511

Link to this FAQ

Lyra asks for your personal email address in case you leave Vanderbilt and you need your documents forwarded to another provider.  Some members feel more comfortable having mental health information shared via their personal email.  It is up to the individual if they would like to use their Vanderbilt or personal email address.

Link to this FAQ

 

Employee CRITICAL SUPPORT FUND

The Employee Critical Support Fund was established to assist Vanderbilt faculty and staff who are experiencing a non-recurring sudden or emergency-related financial hardship due to an unforeseen or unavoidable event. To learn more about the fund and how to apply, please visit the following page.

 

WELLNESS platform

Vanderbilt’s faculty, staff and postdocs have access to a new wellness platform provided by Virgin Pulse. This platform encourages behavioral change through completing a Health Risk Assessment and participating in fun team challenges with family and friends. 

Key aspects of the platform include:

  • Easy to set up; simple to use. In minutes, individuals can set up an account, choose preferences, and start exploring health topics that interest them.
  • Take it with you wherever you go. With the Virgin Pulse app, individuals will have 24/7 access on their phone or device. No more being tied to the desktop, although it is available too.
  • Track automatically. Individuals get credit for the activities they’re already doing. Sync a fitness app or device to automatically track physical activity, sleep, and more.
  • Personalize your experience. People have unique wellness goals and the app allows individuals to focus on what is important to them.
  • Build community. Individuals can connect with friends, family, and coworkers to give and receive encouragement and support.
  • Earn rewards. Employees can earn points for the healthy activities they do. These points turn into rewards that can be spent on gift cards or wellness items.

 

Find answers to the most asked questions about Virgin Pulse

Virgin Pulse

Pulse Cash can be earned by members when reaching a level/completing an action reward in Virgin Pulse. Pulse Cash can be redeemed in the Virgin Pulse store found on the platform.  Within the Virgin Pulse store, members can purchase a wide range of health and wellness products.  Members can also transfer their Pulse Cash to a gift card. The gift cards are like cash and individuals can spend the dollars anyway they choose. Members can also donate their Pulse Cash to a charity.

Link to this FAQ

You are able to earn Pulse Cash rewards quarterly.

Link to this FAQ

All benefits-eligible Vanderbilt employees are eligible for Pulse Cash rewards regardless if you have benefits through Vanderbilt. 

Link to this FAQ

Yes, you can invite up to 10 friends and family to participate, but they will not be eligible to receive Pulse Cash rewards.

Link to this FAQ

Completion of 2022 Go for the Gold will be applied to your 2023 HSA. 

Link to this FAQ

You do not have to put an app on your phone to qualify for benefits.  There is a desktop version available so the app is not required.

Link to this FAQ

If you elect to download and utilize the app, all information is inputted by you so you can choose what is inputted and connected.  You have the ability to connect devices, such as an Apple watch, but it is not required to use the app.

Link to this FAQ

Vanderbilt University does not receive any individual data from Virgin Pulse. Any information received from Virgin Pulse is de-identified and aggregated. Virgin Pulse met all requirements as reviewed by the VU cybersecurity team.

Link to this FAQ

If you are having any issues with registration, have reward inquiries, are locked out of your account, connection/troubleshooting issues, you can contact Virgin Pulse at 888-671-9365. Representatives are available 8 a.m. – 9 p.m. EST, Monday to Friday, except public holidays. You can also email Virgin Pulse at support@virginpulse.com. There is also an on-platform chat feature with representatives available 2 a.m. – 9 p.m. EST, Monday to Friday, except public holidays.

 

Link to this FAQ

Please visit the following site for tips on creating a challenge.

 

Link to this FAQ