Skip to main content

Troubleshooting Guide: Online Consulting

On this page, we will be posting ways to address the most common technical issues faced during our synchronous online writing consultations.

Problem: Is your audio not coming through?

Solution: You may need to update your browser.

We have discovered that the missing audio may be due to your browser (either Chrome or Firefox) not being updated to the latest version.

Before your session (or if you start a session and find your audio is not transmitting), we recommend that you check for updates to your browser. You can do so following the quick steps below.

Updating your browser on a Mac

Chrome

Click on “Chrome” next to the apple in the upper-left corner, then select “About Chrome.” It will open a page that should automatically check for updates. Select to apply the update if an update is detected (which will close and relaunch Chrome).

Firefox

Click on “Firefox” next to the apple in the upper-left corner of the screen, then select “About Firefox.” In the window that opens, a message will either display that Firefox is up to date or that it can be updated. Select the update, which will relaunch the browser.

Updating your browser on a PC

Chrome

Click on the three vertical dots to the right of the address bar, then select “Help,” and then “About Chrome.” Select to apply the update if one is missing.

Firefox

Click on the icon of three stacked bars to the right of the address bar, then select the “?” at the bottom of that menu, and then at the bottom of the list “About Firefox.” In the window that opens, a message will either display that Firefox is up to date or that it can be updated. Select the update, which will relaunch the browser.