Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The Vanderbilt University Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
The method for downloading a document in Brightspace is different, depending on whether the original document is a PDF or a Word Doc. You will find instructions for downloading each type of document below. If you are not sure what type of document you are downloading, you can try both methods.
Updated Spring 2020
Downloading a PDF file (.pdf)
For a PDF, the download button is at the top of the document frame.
Downloading a Word document (.docx, .doc)
1) For a Microsoft Word Document, you navigate to the bottom of the document frame and click View as Text.
2) Now you see a new toolbar, and there is a download icon to click.
Note: you can toggle between View as Text and View as Page.
