Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The Vanderbilt University Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
Instructors are encouraged to email their questions about Brightspace to brightspace@vanderbilt.edu.
The EdTech Team at AdvancED will respond to inquiries — typically within one hour — per the following schedule:
- Monday through Friday: 8 AM to 4 PM
All other emails received after 4 PM will be addressed when our team returns to support at 8 AM the following business day.
The EdTech Team is not available on Staff Holidays. For a list of Vanderbilt Staff Holidays, click here.