Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The Vanderbilt University Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
Brightspace is Vanderbilt University’s primary course management system, providing a core set of digital tools designed to support teaching and learning across campus. This website provides information about Brightspace to Vanderbilt faculty, staff, and students.
Administration
The Vanderbilt University Institute for the Advancement of Higher Education (AdvancED) serves as Brightspace’s administrative home and provides both technical and pedagogical support for instructors using Brightspace. The EdTech Team includes:
- Connor Bacon, Associate Director of Digital Media and Learning Technology
- Michael Coley, Lead Instructional Technologist
- Kayla Chapman, Instructional Technologist
More information about the AdvancED team is available on the AdvancED website.
Governance
The Office of the Provost oversees the university’s course management system.
Brightspace Policies
The Course Management System Advisory Committee has approved a number of policies relevant to Brightspace use, including the following:
If you have questions about these policies, please feel free to direct them to brightspace@vanderbilt.edu.
Integrated Tools in Brightspace
Brightspace utilizes several optional tools for various functions. See our Integrated EdTech Tools in Brightspace page for details.
Known Issues
For information regarding ongoing known issues, see our Known Issues page.