- Can I print from off-campus locations? Yes, if you are connected to the campus VPN.
- What if I don’t have my Vanderbilt ID/Commodore Card with me? You can enter your VUnetID and ePassword using the printer keyboard.
- I installed the Regular Pop-Up driver for Windows 10, but I’m not able to print. I don’t get a pop-up window to enter my VUnetID and ePassword. Install the Legacy Pop-Up driver instead and make sure to print to the Legacy printer.
- How do I check the status of my job or delete jobs without going to a printer? You can view and delete your jobs at My Print Center. DO NOT upload documents using My Print Center. The billing is not set up correctly and you will be billed too much. e.g. $0.25 per page for color instead of $0.14.
- What happens to print jobs I never actually print? Jobs are removed after 24 hours if they have not been printed.
- Can anyone else see or print my jobs? No, your jobs are secured by your Vanderbilt ID/Commodore Card.
- Can I print personal documents using CampusPrint? No, for personal printing use Vanderbilt’s pay-for-print service VUPrint.
- Can I print documents to the service using lp or lpr from the Linux command line? Yes, just as you would to other printers such as color, im, etc. You should see ‘CampusPrint_Global_SECURE’ as an available printer when you type ‘lpstat -a’. To print to CampusPrint, use ‘lp -d CampusPrint_Global_SECURE filename’ or ‘lpr -P CampusPrint_Global_SECURE filename’.
- Does a Mac OS system need to be joined to the VANDERBILT domain? No, but the username on your Mac must be the same as your VUnetID. If your Mac OS username is not the same as your VUnetID, you will need to install the Mac OS Pop-Up driver.
- I installed the Mac OS driver. Why don’t my jobs don’t show up in my print queue? . This happens when your Mac OS username isn’t the same as your VUnetID. See #7 above.
- How do I print two-sided from Linux? There are two Linux queues: TBD
- Why don’t I see my VUnetID when I swipe my card? The ID you see is assigned by the Pharos system and is never someone’s VUnetID.
- Why am I asked to enter a password after scanning my Vanderbilt ID/Commodore Card? TBD
- On Mac OS, is there an easier way to switch between B&W and Color? Create a color profile using the instructions here.
- Can I use my VUMC ID card to print? No, but you can manually enter your VUnetID and ePassword.
- The pop-up driver doesn’t work for MacOS 10.15.0 (Catalina). Upgrade to 10.15.1.
- How do I join my Windows 10 PC to the VANDERBILT domain and log in so that I can use the service?
- Can I print using email? Yes, CampusPrint supports MobilePrint. From any device, including cellphones or tablets, users can forward an email with an attachment to print.black@vanderbilt.edu (black and white) or print.color@vanderbilt.edu (full color). A single copy of the attachment will appear in the user’s CampusPrint queue and can be released at any card reader-enabled CampusPrint device.
To join your PC to the Vanderbilt domain:
Note: Your PC must first be registered in Active Directory. If not, create a CSB support ticket to have it added.
- Open ‘Control Panel’ and click on ‘System’.
- Click ‘Change settings’ under ‘Computer name, domain, and workgroup settings’.
- Select the ‘Computer Name’ tab.
- Click ‘Change’.
- For ‘Computer name’ enter the hostname without the domain (e.g. ‘kestral’)
- Select ‘Domain’ under ‘Member of’ and enter ‘ds.vanderbilt.edu’.
- Click ‘OK’.
To log into the Vanderbilt domain: Log in using the username ‘VANDERBILT\VUnetID” (substitute your actual VUnetID) and your ePassword.
Please contact us at admin@csb.vanderbilt.edu or submit a trouble ticket to support@csb.vanderbilt.edu if you have any questions, issues, or concerns.
To set up a personal device, contact Roy Hoffman at roy.hoffman@vanderbilt.edu.