Brightspace Support

OAK Access Restored

Posted by Vanderbilt on Sunday, March 13, 2011 in Outage.

This afternoon access to OAK was unavailable due to a network outage. The outage has been stored, but OAK Support will continue to monitor the situation throughout the evening. Please use caution when using OAK as users may experience some odd behavior moving between tasks during this time.

Please let us know immediately if you are still experiencing issues tomorrow morning by contacting your local support provider or sending an email to oak@vanderbilt.edu. We apologize for the inconvenience- OAK Support Team

Tags: outage

New Brightspace Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 7 AM and 11 PM Monday through Friday. From 5 PM to 11 PM on weekdays, users should anticipate receiving support for urgent requests only. Urgent requests may include, but are not limited to the following:

• Requests related to submissions due before 9 AM the following business day
• Requests regarding courses held before 9 AM the following business day
• Major outages

All other emails will be addressed when the team returns to normal support at 7 AM the following business day. While we’re out, we encourage you to utilize our on-demand resources to answer any questions that arise.