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Student Support Resources

If you’ve never before created a Top Hat account, please see here for a detailed look into how to create a Top Hat account and enroll in a Top Hat course: Student: Account Creation

If you’ve previously created a Top Hat account, simply login rather than signing-up. For information on adding your courses for this semester, please see here: Student: How do I Add or Disenrol from a Course?

How do I access my instructor’s materials and respond to polling questions?

You can use our website to participate. First, sign in and enter your course. When a question is asked by your professor, it will open automatically on your screen. Select or input your answer and then click Submit.

You can also download and use our native Android or iOS apps by searching for ‘Top Hat’ in each respective app store. After installing and logging into the app with your account information, you can participate directly from your mobile device. When a question is asked by your professor, it will open automatically on your device’s screen.

Student overview and guide

What if I’m a TA and I need to access a course to create questions?

To accomplish this, you will need two Top Hat accounts: instructor and student. You should create your STUDENT ACCOUNT using your Vanderbilt Single Sign-on credentials following the steps outlined in the Top Hat Student Account Creation Guide.

Next you’ll need to create a PROFESSOR ACCOUNT using an email address not associated with Vanderbilt. Go to www.tophat.com, then click Signup in the top right-hand corner and choose Professor. Next, instead of choosing Vanderbilt from the institution list, choose “Other” as your institution in the account creation process.

Your instructor will then add you as a ‘professor’ to the course you are a TA for. See the Adding a Professor to a Course Guide.  When you need to access the course  you are a TA for, log on to Top Hat using the ‘professor’ credentials.  This will allow you to access the course and add or edit course content.

What if I have problems with my Top Hat account?

Technical questions should be submitted directly to the Top Hat Help Desk. They have a team dedicated to Vanderbilt students and are ready to help! Your instructor will not be able to access your account to help troubleshoot. Therefore, you should direct all help requests to:

Chat with a Top Hat help desk person

Phone 8am-8pm M-F (888) 663-5491

Email  support@tophat.com

Open a service ticket