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Module FAQS

Students, you may find information that pertains to the online module program in this section.

FREQUENTLY ASKED QUESTIONS

I do not work with minors at Vanderbilt. Do I still have to complete Protecting Youth or the Protection of Minors Annual Renewal modules? / Do I need to complete Protection of Minors 101 again if I completed it last year? / I completed the Protection of Minors Annual Renewal last year. Do I need to complete it again? / What should I do if I received an email stating that I have not completed a module that I believe I already completed? / I completed one or more of these modules for another institution or organization. Do I need to complete it again? / Are there resources for parents? / What should I do if I do not have access to a computer? / I am currently living outside of the United States of America and cannot access the modules. / I am experiencing technical difficulties completing Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth and/or Diversity, Equity, & Inclusion for Students. What should I do? / How do I log back into Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth, or Diversity, Equity, & Inclusion? / What are the minimum system requirements for completing Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth, or Diversity, Equity, & Inclusion? / How do I enable Flash in my browser? / I have a medical condition that requires assistance accessing these modules. What should I do? / How will I know which module I need to complete?


I do not work with minors at Vanderbilt. Do I still have to complete Protecting Youth or the Protection of Minors Annual Renewal modules?

Yes, all students are required to annually complete an educational module on protecting minors. This requirement applies to all undergraduate and graduate/professional students enrolled at the university, even those who do not currently plan to work directly with minors. The Vanderbilt campus houses daycare and preschool services as well as hosts events that invites minors to campus. As such, the University believes strongly in educating all students on the best practices for keeping minors safe.

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Do I need to complete Protection of Minors 101 or Protecting Youth again if I completed it last year?

If you completed Protection of Minors 101 before July 1, 2021, you now need to complete Protection of Minors Annual Renewal 2021-2022 to be in compliance for the 2021-2022 academic year. All students are required to complete the Protection of Minors 101 or Protecting Youth modules and are then required to complete the Protection of Minors Annual Renewal Module in each subsequent year that they are enrolled. July 1 serves as the beginning of each year, so to be in compliance, you will need to have completed the appropriate module after July 1 of each given year.

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I completed the Protection of Minors Annual Renewal last year. Do I need to complete it again?

Yes. All students are required to complete Protection of Minors 101 or Protecting Youth during their first year at Vanderbilt and are then required to complete the Protection of Minors Annual Renewal module in each subsequent year that they are enrolled. July 1 serves as the beginning of each year, so to be in compliance, you will need to have completed the appropriate module after July 1 of each given year.

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What should I do if I received an email stating that I have not completed a module that I believe I already completed?
If you received a notice about Sexual Assault Prevention, be sure you have completed the “Post Quiz” section. If you have received a notice about AlcoholEdu for College, be sure you have completed the “Exam” section and received at least an 85%. If you have received a notice about Protecting Youth, be sure you have completed the policy attestation at the end of the module. If you continue to experience difficulties with these or other modules, send an email to doscompliance@vanderbilt.edu and include a screenshot of your completion screen.

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I completed one or more of these modules for another institution or organization. Do I need to complete it again?

Yes, you will need to complete these modules as a function of your student status at Vanderbilt. The modules and content may vary by institution and it is important that you learn the expectations, standards, and resources that are specific to the Vanderbilt community.

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Are there resources for parents?
Visit https://everfi.com/partners/colleges-universities/higheredparents/ for resources on promoting healthy behaviors and addressing critical issues such as sexual assault, relationship violence, and substance abuse.

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What should I do if I do not have access to a computer?
If you are away from campus, try locating a library that offers computer and internet access. If you are on campus, you can visit the computer kiosks available in our student centers or utilize the computers and laptops available through our library systems.

Note: These modules are not fully compatible with mobile devices, so please utilize the resources outlined here or contact doscompliance@vanderbilt.edu if you need further assistance.

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I am currently living outside of the United States of America and cannot access the modules.

Please send an email to doscompliance@vanderbilt.edu stating your current location, which modules you are unable to access, and when you will arrive in the U.S. Supplemental resources and/or an extension may be granted, however, you will continue to receive reminder emails until you complete the modules.

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I am experiencing technical difficulties completing Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth and/or Diversity, Equity, & Inclusion for Students. What should I do?

Try the following troubleshooting options and see if the problem is resolved:

  • If you are attempting to complete the module on a phone or tablet, try using a laptop or desktop.
  • Switch browsers. Use Chrome or Firefox when you can instead of Internet Explorer.
  • Update your browser to the most recent version.
  • Clear your cache. For information on how to do this, visit www.wikihow.com/Clear-Your-Browser’s-Cache.
  • If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigation button. To reset your zoom on a PC hit “control 0 (zero)” and on a Mac hit “command 0 (zero)”.
  • Close all other applications and tabs (i.e., iTunes, Facebook, YouTube, etc.)
  • Make sure you are in full screen mode. For Windows, press F11. On a Mac, click “View” from the browser’s menu and select “Full Screen”.
  • Ensure the module is in its own browser window, not within a frame of the school portal or email client.
  • Reboot the computer.
  • If you are on a wireless connection, try a wired connection.
  • Disable all popup blockers and 3rd party toolbars.
  • Try accessing the program from a different network connection (e.g., computer lab, home, town library etc.).
  • Try accessing at a different time of day (i.e., during your network’s off-peak internet usage hours).

If you continue to experience issues after trying the above troubleshooting options, contact EVERFI online technical support services at support.everfi.com. They are available 6am to 7pm Monday – Friday CST.

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How do I log back into Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth, or Diversity, Equity, & Inclusion?
To log back into these modules:

NOTE: You may log in and out of the course at the end of each section. Section ends are marked with a “Next” button. DO NOT log out until you click the “Next” button or you will have to repeat the section you have just gone through.

For ALL login problems with your VUnetID or ePassword, contact the ITS Help Desk at (615) 343-9999.

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What are the minimum system requirements for completing Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth, or Diversity, Equity, & Inclusion?

A modern web browser and, when applicable, the Adobe Flash plus-in (usually included with the browser) are required.  

RAM 1 GB+
Browsers Chrome (latest version), Firefox (latest version), Safari (latest version), Microsoft Internet Explorer 10+
Tablets As with all web-based products, you may find different levels of success depending on the age of your tablet and software.

While we recommend the following minimum requirements,it is not possible for us to test all device models and software combinations. For this reason, we cannot guarantee a perfect experience on your particular model, and highly recommend you test the course on your device to determine if it is compatible.

iOS version 9.0 or later running on iPad 2 or later (please use Safari). Android version 4.4+ (KitKat) or later

Note: We do not support smartphones at this time. The courses may work on them, but we do not develop or test against them so they are not recommended.

Flash Player Please note some browsers may require Adobe Flash for multimedia content.
Screen Resolution Minimum resolution 1024×768 is required. 1280×1024 or higher is preferred.
Audio/Video Sound card with either speakers or headphones.
Bandwidth If you do not have broadband and you are using dial-up connection, you will have difficulty using our courses. Each course loads and plays videos and other media on the pages. Broadband connection (e.g. DSL, cable modem or FIOS) with 1Mbps bandwidth or better required; dial-up connections will seriously impede full functionality and viewing multimedia content.

Note: Test your downstream bandwidth at websites such as http://speedof.me/

Screen Readers Mac with Voice Over and Internet Explorer with JAWS

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How do I enable Flash in my browser?

To enable Adobe Flash:
Chrome

  • Click on settings in the top right corner of the browser window
  • Select Advanced settings
  • Select Content settings
  • Select “Flash”
  • Enable “Allow sites to run Flash”
  • If “ask first” is selected under “Flash”, make sure “popups” are enabled. The popup settings are also found in the Content settings. If “popups” are disabled, you will need to disable “ask first” under the “Flash” settings.

Firefox
Mac OS:

  • Choose Firefox > Tools > Add-ons.
  • Open the Add-ons dialog box.
  • Select Plugins.
  • In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) and check the status that appears to the right of the plug-in name. Shockwave Flash is disabled.
  • Select Always Activate.
  • Close the dialog box.

Windows:

  • Choose Firefox > Tools > Add-ons.
  • Select Plugins.
  • In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) and check the status that appears to the right of the plug-in name.
  • Select Always Activate.
  • Close the dialog box.

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I have a medical condition that requires assistance accessing these modules. What should I do?

For assistance accessing these modules due to a medical condition, please contact DOS Compliance at doscompliance@vanderbilt.edu or Student Access at disabilityservices@vanderbilt.edu. If you are experiencing any issues accessing the Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth, or Diversity, Equity, & Inclusion for Students modules, please contact accessibility@everfi.com.

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How will I know which module I need to complete?

All students will receive an email from the Office of the Dean of Students with information about the module programs they have been assigned. Please note that instructions for Sexual Assault Prevention, AlcoholEdu for College, Protecting Youth and/or Diversity, Equity, & Inclusion for Students will be sent from automated-message@everfi.net. Additional information Vanderbilt’s online module program is available on the Office of Student Accountability website.

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