New Late Cancellation Policy Comes into Effect October 4, 2021
Tutoring Services is announcing a change to its Appointment Policies, specifically a new Late Cancellation Policy for 1-1 tutoring appointments that will take effect beginning on Monday, October 4, 2021.
Our Late Cancellation Policy defines a “late cancellation” as an appointment canceled less than four hours prior to the start of an appointment. When this occurs, clients will receive an automated late cancellation notice from our online scheduling platform informing/reminding them of the following:
As of Monday, October 4, 2021, our scheduling system will begin enforcing a Late Cancellation Policy under which clients who accrue three “late cancellations” will have their ability to schedule further appointments disabled for the remainder of the semester.
We understand that cancellations are sometimes necessary. When that is the case, we have long encouraged client to cancel at least 8 or more hours in advance of their scheduled appointment time whenever possible. Timely cancellations give others the greatest chance to make use of the appointments slots opened up, and this new late cancellation policy aims to help us ensure that remains the case at times of high demand for our services.
As with our “Missed Appointment Policy,” if your account is disabled, our policy is that you will still be able to hold appointments on a walk-in basis. However, due to your disabled account, our schedule system will not initially allow you to log in view the schedule for potential walk-in openings. If you wish to be able to do so, you will need to contact us and ask to have your account re-enabled, but your WCOnline permissions changed to “view only.”
All clients should also familiarize themselves with our full Appointment Policies.
Questions about our policies? Please contact us at tutoring@vanderbilt.edu.