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Safer Community FAQ

How do I get the app?

The iOS and Android versions of the app are available for free. The iOS version is available through the Apple App Store (link) and the Android version is available through the Google Play Store (link).

The web version of the app will be available later this semester.

If you are experiencing issues, please review the user guide available on this site or complete the contact us web form.

 

Is the app required to test?

It is highly recommend, as it will speed up the test taking process and results are available directly to you in the app, but it is not required. If you do not have the app, you can visit the testing center and bring your Vanderbilt ID card. Staff at the testing center will check you in by asking for your VUNetID.

 

I don’t have a smart phone but need to test as a part of the asymptomatic program. Can I still do so?

Yes, you can test without a smart phone. Please visit the testing center and bring your Vanderbilt ID card. Staff at the testing center will check you in by asking for your VUNetID.

 

How do I sign in?

When opening the Safer Community app for the first time, tap Get Started, then enter your Vanderbilt email address on the next screen and tap Continue. This will redirect you to Vanderbilt’s Single Sign On (SSO). Enter your Vanderbilt ID and password and tap Sign On.

 

How do I get to my QR code for check-in?

To get to your QR code, tap on Show Status Card.  Swipe to the left until you see a QR code.

 

When and where can I take a test?

The university is not using this app for scheduling test times. The test center is open in the summer of 2021:

  • Monday from 7am-3pm
  • Tuesday from 7am-1pm
  • Wednesday from 7am-1pm
  • Thursday from 7am-1pm

 

Why does my current status reference campus access?  Can campus access be taken away?

The university will not be using the campus access portion of the app. If you receive a positive test result, your status will change to a red color and will say you campus access is denied. This means you should not take another test and should follow instructions from the Command Center.

 

What do the color codes mean?

Yellow = you have recently tested negative for COVID-19
Orange = you are due for a COVID-19 test so please make sure you attend your next scheduled test
Red = you have recently tested positive for COVID-19 and should follow all guidelines provided to you by the Command Center

 

I was previously positive prior to downloading the app and my status is “orange” due to test.  I thought I was exempt?

The app will not show test results outside of the on campus asymptomatic testing program (i.e. Student Health, other external tests) and will not show past results prior to downloading the app.  Therefore, if you have a previous positive test that has been confirmed by the Command Center, your exemption status will not be reflected in the color codes if you download the app prior to your exemption period being complete.  Please ignore the color code in your app during your exemption period. Once your exemption period is up (typically 90 days from your positive test date), you can proceed with testing and your future results will appear in the app.

 

Why doesn’t the app show I took a test?

The Safer Community app does not allow us to send you a confirmation that you’ve been tested. Rest assured that this has no effect on your test results. As long as you have had your QR code scanned or you checked in with your VUNET ID at the testing center, you will receive your results.

 

Where can I find my test results?

The Safer Community app will provide you with basic information about the results of asymptomatic campus testing. If you have push notifications enabled, you will receive one as soon as your results are available. Once signed into the app, you can also select “View Health History” to view your latest results. In addition to app notifications, you should receive an email from the Vanderbilt Command Center after your results become available. Please note, the app will not show test results outside of the on campus asymptomatic testing program (i.e. Student Health, other external tests) and will not show past results prior to downloading the app.

 

Where can I find past results prior to the app being available?

The Safer Community app does not show results from testing conducted prior to downloading the app and setting up your account.  It will only show results going forward.

 

Does the Safer Community app track my location?

No, the app does not utilize GPS or geolocation to track your location. Location services are only needed for testing site navigation assistance and that feature is optional.

 

Why do I need to provide identifying information in the app?

You are asked to complete contact and demographic information, which will only be required the first time you use the app. This information is needed by Metro Nashville for reporting positive test results.

 

Where can I see the app’s privacy statement?

To view the Safer Community privacy statement, tap on the settings icon in the top right of the home screen. Scroll down and tap on Privacy Statement.

 

The privacy policy mentions an exposure notification system and building access.  What are those features?

The university is not using the exposure notification system and it is disabled for Vanderbilt users.  If for any reason this feature becomes available in the future, you must opt-in for it to be activated and it will not be added for you without your consent. In addition, the university will not be utilizing the building access features. The privacy policy is RokMetro’s standard privacy policy for all universities using their app, even though Vanderbilt has elected to not use some of the features.

 

Who do I contact for technical support?

If you are experiencing issues, please review the User Guide available on this site or complete the contact us web form.