Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The Vanderbilt University Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
A red exclamation point next to a particular score indicates that Perusall was not able to sync that score back with Brightspace. In other words, you will not see this score in the Brightspace gradebook.
To sync the score back to Brightspace, launch your Perusall assignment within Brightspace. This should cause the exclamation mark to disappear.
Your score and grade may take several hours to display in Brightspace. In order to prevent this from occurring again, launch all Perusall assignments from Brightspace using the appropriate corresponding assignment-specific link.