Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The Vanderbilt University Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
If you try to access Lockdown Browser using a desktop shortcut, you may see a message that reads as follows: “LockDown Browser should not be used to log in to your Learning System and navigate to your exam. Use a standard browser (eg. Chrome, Firefox, etc.) to navigate to the exam and LockDown Browser will launch automatically when it’s required.”
To resolve this issue, please do the following:
- Use a supported standard browser such as Google Chrome or Firefox to log into Brightspace.
- After logging in, go to the quiz in Brightspace.
- Once you access the quiz, click on the next page. There should be a “Launch Lockdown Browser” button.
- Click that button. Make sure that your browser allows pop ups from Brightspace. Once you click the button, you will see a pop up to go to Lockdown Browser. This is the proper way to access the quiz and Lockdown Browser.