Skip to main content

Author

Holiday Break Support Schedule

Dec. 17, 2018—Brightspace support will be closed for the Holiday break from December 22nd, 2018 through January 1st, 2019. There will be no phone support (e-mail only) on December 21st, 2018. Regular support will resume on January 2nd, 2019. If you have any questions, please contact brightspace@vanderbilt.edu.

Read more


Thanksgiving Break Support Hours

Nov. 20, 2018—Brightspace support hours for the Thanksgiving break are as follows: 11/21 – E-mail support only from 11 am to 7 pm. 11/22 – No support 11/23 – No support E-mail support will pick back up on 11/25 at 6 pm. Additionally, there will be no drop-in support hours on 11/21 or 11/22. If you have...

Read more


11/22/18: Brightspace down for maintenance

Nov. 19, 2018—Please note that Brightspace will be down for maintenance on Thursday, November 22nd from 8 am to 4 pm (at the latest) Central time.  If you have any questions, please contact Brightspace Support.

Read more


10/26/18: Support Schedule

Oct. 26, 2018—On Friday, October 26th, the Brightspace support team will only provide live support from 3:00 to 5:00 pm.  Any e-mails or calls submitted outside of this time window will be returned as quickly as possible when support hours begin the following Sunday.  If you have any questions, please contact us at brightspace@vanderbilt.edu.

Read more


10/25/18: Out of Office and No Drop-In Session

Oct. 25, 2018—On Thursday, October 25th, the Brightspace support team will be participating in professional development from 11 am to 2:30 pm.  During this time, we will not be able to answer calls or respond to e-mails.  Any e-mails or calls received during this time period will be returned as soon as possible once the professional development...

Read more


Adding captions to your Kaltura videos

Oct. 10, 2018—When it comes to online videos, accessibility is very important.  Many times, self-made videos lack captions that can assist those who are hearing impaired.  To address this, Kaltura has added a new captioning tool that can help make your videos more accessible to others. This tool is already enabled inside of your Kaltura instance inside...

Read more


Downloading Content for Long-Term Access

Sep. 13, 2018—According to Vanderbilt’s Course Availability and Deletion Policy,  students maintain access to their courses up to 1 year after the course has ended.  In practice, this policy means that students may find themselves wishing they still had access to a previous course that has been made unavailable.  The best way to prevent losing access to course...

Read more