Brightspace Support

March 1st Support Hours

Posted by on Thursday, February 28, 2019 in Uncategorized.

On March 1, 2019, Brightspace e-mail support will begin at 9:00 am (instead of 7:00 am). If you have any questions, please contact us at brightspace@vanderbilt.edu.

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Updated Brightspace Support Availability

The EdTech team has transitioned support models. From 5 PM – 11 PM on weekdays, users should anticipate receiving support for urgent requests only. Urgent requests may include, but are not limited to the following:

• Requests related to submissions due before 9 AM the following business day
• Requests regarding courses held before 9 AM the following business day
• Major outages

All other emails received between 5 PM and 11 PM will be addressed when our team returns to normal support at 7 AM the following business day. Please feel free to reach out to us with any questions at brightspace@vanderbilt.edu.