Blackboard

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Support

Vanderbilt instructors now have a number of options for seeking Blackboard support at the CFT.

Email Support

Instructors are encouraged to email their questions about Blackboard to blackboard@vanderbilt.edu. The Blackboard support team at the CFT will respond to inquiries — normally within one hour — per the following schedule:

Sundays 5pm to 11pm
Mondays through Thursdays 7am to 11pm
Fridays 7am to 5pm

Phone

Users can contact Blackboard support at the CFT by phone Monday-Friday 9-5. Our Blackboard hotline is 615-322-0200.

Drop-In Hours

The CFT hosts drop-in hours, during which instructors who have Blackboard questions can stop by the CFT without an appointment to find a team of specialists ready to assist. See our Drop-In Hours page for the current schedule.

On-Demand Resources

A growing collection of on-demand Blackboard resources can be accessed 24/7 on the Blackboard website through the On-Demand Resources page. Text and video walkthroughs are available to help instructors with a number of frequently asked questions.

Workshops

Occasionally during the year, CFT staff will run Blackboard workshops for instructors interested in learning how to use Blackboard tools effectively and efficiently. See our Workshops page for the current schedule.

CFT staff are also available to facilitate Blackboard workshops on topics both general and specific for departments, programs, and schools, upon request. Email blackboard@vanderbilt.edu to initiate a request.

Consultations

Instructors can also email blackboard@vanderbilt.edu to schedule an individual consultation with a member of the Blackboard team, ideally at least 24 hours in advance. This option is particularly helpful for instructors who aren’t sure what kind of technology (Blackboard or otherwise) might best match their teaching goals.

The Support Team

By shifting Blackboard support to a more centralized model, with multiple Blackboard specialists housed at the CFT, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing pedagogical and technical support to Blackboard users in the Vanderbilt community.