Technology Support Services (TSS) staff is responsible for providing academic and administrative computing support within the College of Arts and Science. In order to help maintain a secure network, TSS will provide limited computer support to research groups affiliated with the College of Arts and Science. Support for specialized and non-standard will be extremely limited.  Measures must be taken to ensure that the staff of TSS is protected from physical harm due to high-voltage systems, dangerous chemicals, experimental animals, and other potential hazards. Equipment will not be opened if it could result in exposure to these dangers.

An agreement from vendors must be arranged so that no actions taken by a TSS staff member, under instruction from a vendor representative, can violate the terms of any existing warranty or support agreement. In the absence of vendor support, the researchers must agree not to hold TSS liable for any undesired outcome.

In order to help prevent security problems, TSS will provide assistance in the form of advice and security recommendations during an initial setup of a research system. This typically means installing antivirus software on a Windows or Macintosh system.  If a static IP address or a DNS entry is required, TSS may provide assistance with this as well.

Ongoing assistance will be provided at the discretion of TSS. This assistance will be charged at a rate of $75.00 per hour. This will be done with the understanding that the TSS staff member's academic and administrative projects take a higher priority than research-related projects. TSS has the right to decline any research project for any reason.