Employment

Sarratt Building Staff

• Ensure information desk area remains clean and organized.
• To furnish customers with outstanding service by remaining alert and responsive to their requests. Customer service is the highest priority.
• To provide information about the campus, its academic and non-academic functions and the community in general.
• To maintain a working knowledge of each of the three Student Centers and the Vanderbilt University community.
• Direct visitors to the proper offices situated within the respective Student Centers.
• To update inaccurate or outdated information found at the Info Desk, either directly or through your supervisor.
• Monitor organizational key disbursement through the collection of the proper ID and the sign in/sign out procedures.
• Enforce and abide by all policies and procedures as they relate to the Student Centers and the University.
• Handle phone calls in a professional manner which includes taking messages and forwarding calls to proper staff members.
• Regularly inspect the building premises (outside and inside).
• Oversee events in the Student Centers and insure compliance with Student Center regulations.
• Inspect and maintain meeting rooms (prior to and at conclusion of all events).
• Keep adequate supply inventory.
• Be able to open building and secure it at closing.
• Handle requests for temporary changes to event schedule and last minute needs.
• Keep storage rooms clean, neat, and organized.
• Set-up and test basic A/V equipment for events.
• Remove unused A/V equipment from meeting rooms and secure in A/V room.
• Read daily operations reports and implement prescribed set-ups for daily events.
• Complete building reports.
• Maintain equipment and furnishing of the Student Centers.
• Follow Student Center dress code regulations.
• Utilize excellent customer service skills and be able to provide customers outstanding service.
• Handle security and maintenance issues.
• Insure outstanding facility cleanliness and event services.
• Conduct one’s self in a professional manner.
• Attend regularly scheduled meetings.

Sarratt Box Office Staff

• To maintain working knowledge of ticketed events available at the desk, and/or know how to look up this information.
• Responsibility for all transactions done under employee’s register log in. This includes obtaining signatures for credit transactions and maintaining an accurate drawer for cash transactions.
• Following procedures as it relates to movie ticket sales and taking payment before any tickets are printed through Ticketmaster.
• Responsible for reconciling mid-day and end of day reports with accuracy.
• Handle phone calls in a professional manner which includes taking messages and forwarding calls to proper staff members.
• Keep adequate supply inventory.
• Follow Student Center dress code regulations.
• Utilize excellent customer service skills and be able to provide customers outstanding service.
• Conduct oneself in a professional manner.
• Attend regularly scheduled meetings.

SLC Front Desk Attendant

• The Student Life Center front desk attendant is responsible for the primary customer service component of the SLC and Vanderbilt University.
• The attendant greets guests, provides information, gives directions and serves as the expert on Vanderbilt and the surrounding community for many of the visitors coming to or calling the Student Life Center.
• The attendant is a key component in daily operations of the Student Life Center- working with students, faculty, staff, event coordinators, off-campus clients and building associates.
• The desk attendant is to monitor the main lobby area to keep it neat and clean and to enforce building policies.
• The front desk attendant is to accommodate guests by calling cabs and finding requested information via the Internet.
• The desk attendant explains to guests and callers the function of the Student Life Center.
• The front desk attendant answers the phone and directs calls to appropriate SLC staff members or building associates.

SLC Event Staff

• Perform basic setup activities, for ex. Moving tables, chairs, and booth materials.
• Learn various room set-ups and configurations.
• Assist in maintaining the general appearance of the Student Life Center.
• Light cleaning duties and maintenance activities.
• General media service training preparation, for ex. In house training on operating the sound and light equipment.
• Work is of a light physical nature under supervision by experienced personnel.
• Perform other duties including: parking, coat check, usher, ticket taker, or other duties as assigned.

Commons Center Team Member

• Disseminate information promptly/accurately about Vanderbilt University and the surrounding community.
• Working knowledge of campus activities and other campus facilities.
• Proficient knowledge of the Commons Center (Building, Staff, Departments-Academic Advising, Post Office, Dining, Housekeeping) and other student centers
• Ensure all information is accurate and up-to-date.
• Distribute and monitor all recreation equipment (indoor/outdoor).
• Enforce Commons Center and University Policies. Monitor all building Activities.
• Maintain a neat/clean work area. Maintain neat/clean Building (indoor/outdoor) premises.
• Exemplify Environmental Standards through action, education and communication.
• Professionally handle all phone calls. Report to the designate supervisor/s.
• Keep all building supplies inventory accurate and orderly.
• Carry out all Commons Center policies and procedures including but not limited to the Opening and Closing Procedures.
• Complete BM/Closing Reports. Maintain equipment and furnishings (furniture, etc) of the Commons Center.
• Handle all maintenance issues.
• Enforce Federal and State Laws. Carry out building emergency plans.
• Have working knowledge of tornado evacuation plans, fire evacuation plans, medical and other security needs as apply.
• Coordinate with other Departments in Building, Plant Operations, and VPD. Anticipate, Prepare, and Monitor emergency situations by using television, internet, weather radio, etc.
• Attend all scheduled meetings and events.
• Conduct yourself professionally and learn to work with other students of diversity.
• Oversee, manage, and enforce compliance with all Commons Center, Seminar Classroom, and Outdoor Commons Lawn events.
• Inspect and maintain meeting rooms (prior to and at the conclusion of each event).
• Be attentive to client needs.
• Maintain the cleanliness of all reservable rooms/spaces.
• Setup A/V equipment, remove A/V equipment, maintain A/V equipment, working knowledge of how to use A/V equipment, keep all A/V equipment secure, and ensure all A/V equipment is tested and in working condition.
• Check event manual to ensure daily event operations are met.
• Be able to perform all set-ups and tear downs.