Ticketmaster Policy

The following policy applies only currently registered Vanderbilt Student Organizations and Vanderbilt Departments. Any outside client utilizing Vanderbilt Facilities are eligible for utilizing Sarratt Box Office. The policies for outside clients can be obtained by contacting the Assistant Director for Sarratt Student Center or the Box Office Manager (615-343-3361).

An Event Setup Agreement must be completed at least five business days before the date tickets are requested to go on sale. It is recommended that the Event Setup Agreement be completed three (3) weeks prior to the event allowing one (1) week for setup and two (2) weeks of on sale time.

A Vanderbilt University center number must be provided at the time of signing the Event Setup Agreement.

Events can only be setup if they adhere to the following guidelines:

  • Sponsored or hosted by currently registered Vanderbilt Student Organization and/or Vanderbilt Department
  • The event must be held in a University facility or a venue contract must be presented in order to prove freedom in ticketing and capacity.
  • The event falls under one of a combination of the following descriptions: concert, speaker, lecture, dance, benefit, and/or performance. The box office manager reserves the right to deny the ticketing setup request

Ticket sales cannot be set up to sell t-shirts, candy, food, or other items. The box office manager reserves the right to deny the ticketing setup request.

Sarratt Box Office will transfer funds from ticket sales via internal transfer (VU center number). This transfer will take place up to four (4) weeks after the event date.

Fees associated with ticket services will be deducted from the ticket sales revenue; or in the case of minimal revenue, fees will be deducted directly from the center number provided.

The requesting Vanderbilt Student Organizations or Vanderbilt Department are responsible for the following fees:

Vanderbilt Student Organization

  • Events sold at the Sarratt Box Office (On-Campus) ONLY:
    • $50.00 established setup fee
    • $0.15 per ticket printed
  • Events sold at the Sarratt Box Office (On-Campus) and Off-Campus Ticketmaster outlets (including the internet and phones):
    • $100.00 established setup fee
    • $0.15 per ticket printed at the Sarratt Box Office (On-Campus)
    • $0.30 per ticket printed Off-Campus (i.e. outlets, internet, phones)
  • The Ticketmaster credit card usage fee of 3.30% of online sales revenue. This fee will only be assessed on organizations requesting online ticketing services. (Event promoters can indicate on the Event Setup Agreement where tickets will be made available for purchase.)

Vanderbilt Departments

  • Events sold at the Sarratt Box Office (On-Campus) ONLY:
    • $75.00 established setup fee
    • $0.15 per ticket printed
  • Events sold at the Sarratt Box Office (On-Campus) and Off-Campus Ticketmaster outlets (including the internet and phones):
  • $125.00 established setup fee
  • $0.15 per ticket printed at the Sarratt Box Office (On-Campus)
  • $0.30 per ticket printed Off-Campus (i.e. outlets, internet, phones)
  • The Ticketmaster credit card usage fee of 3.30% of online sales revenue. This fee will only be assessed on organizations requesting online ticketing services. (Event promoters can indicate on the Event Setup Agreement where tickets will be made available for purchase.)

A $0.50 facility fee will be attached to each ticket printed with a face value for the Vanderbilt community. A $2.00 facility fee will be attached to each ticket with face value for all non-Vanderbilt community. This fee will be assessed at the point of purchase and is the responsibility of the patron. For example, if the requested ticket price is $9.75, VU patrons will actually pay $10.25 and non-VU patrons will pay $11.75.
Large on-sales or on-sites sales may incur further charges that will be discussed with the promoter at the time of the signing of the Event Set-up Contract.