Employment

Please read the job descriptions for each student center before filling out an application.

Online Employment Application

The Student Centers take an active role in creating a learning environment for student employees and creating opportunities for professional and personal growth.

Qualifications for Employment:

• Applicants must be a full-time undergraduate or graduate student at Vanderbilt University.
• Applicants must be in good academic standing with Vanderbilt and must have a cumulative GPA of 2.5 or greater during the term of their employment.
• Applicants must present a resume and two job references with application (refer to 3rd page for more information).
• Applicants must read and agree to listed job expectations.
• Applicants must have previous customer service experience.
• Applicants must have basic knowledge of the Student Center Facilities & Vanderbilt University.
• Applicants with previous customer service, cash register, and money handling experience is a plus.

Student Centers' Employee Expectations:

Student employees are representatives of the Student Center Facilities and are expected to conduct themselves appropriately. They are expected to follow the directives of their supervisor and be flexible in job assignments. Striving to reach these eight ideals will provide the student with the necessary means to carry out their objectives.

• Attention - Our desire is to leave a positive impression on all patrons using the Student Centers. To achieve this, it is important to handle all customers' requests in a timely, courteous, helpful, and caring manner and be attentive to their needs. It is also essential to be attentive while handling money and selling tickets.
• Responsibility - Show responsibility in every aspect of your job while on duty. Cover your assigned shift or find a replacement if you cannot. Dress neatly and appropriately, wearing you nametag while on duty. Attend all regularly scheduled meetings. Overall, know your specific job-related duties, and ask questions if you are unsure.
• Service - All Student Centers strive to provide a clean and comfortable environment in which numerous programs and activities occur. By promoting courtesy and open communications, we convey a customer-service attitude that views each building user as a valuable member of the university.
• Knowledge - The student employee is expected to demonstrate competent knowledge of his/her department. Each employee should have a basic understanding of the role of his/her building and be able to demonstrate a commitment to that role. To demonstrate this knowledge, you should know the policies and procedures that govern the building, the layout of campus, what activities are taking place, where things are located, and who to call if you don't know. Having access to this knowledge will make your job easier and show a caring attitude.
• Ownership - Each Building is a student-centered building that values the involvement of individuals who take pride in and responsibility for achieving its educational and social goals. This is your place, so take care of it. For example, do not sit on top of furniture nor prop feet on furniture.
• Learning - Through involvement and work experience, we hope to contribute significantly to the development of each staff member's self-identity, personal judgment, civility toward others, sense of belonging within the campus community, and skills for future employment.
• Integrity - It is essential that every Sarratt staff member exhibit integrity for members of our team to trust one another. Without trust, the team spirit weakens, and Sarratt and our services suffer. Integrity is the foundation for character and thus a meaningful, fulfilling life.
• Commitment - Upon acceptance of your position, you pledge to carry out your responsibilities to the best of your abilities, always striving to improve yourself and the services we provide.

Job Description for Student Information Desk Attendants for SLC, CSC, and Sarratt:

• To furnish customers with outstanding service by remaining alert and responsive to their requests. Customer service is the highest priority.
• To provide information about the campus, it's academic and non-academic functions and the community in general.
• To maintain a working knowledge of each of the three Student Centers and the Vanderbilt University community.
• Direct visitors to the proper offices situated with-in the respective Student Centers.
• To update inaccurate or outdated information found at the Info Desk, either directly or through your supervisor.
• Monitor organizational key disbursement through the collection of the proper ID and the sign in/sign out procedures.
• Enforce and abide by all policies and procedures as they relate to the Student Centers and the University.
• Attend all regularly scheduled meetings.
• Assist in monitoring activity in the lobby.
• Maintain a neat and clean work area.
• Handle phone calls in a professional manner which includes taking messages and forwarding calls to proper staff members.
• Assist Student Center staff with additional requests as they arise.
• Conduct one's self in a professional manner.
• Must dress appropriately according to Student Centers' dress code.
• Must be Service Orientated.
• Must be able to follow supervisor's directives.

Job Description for Student Life Center Event Services Staff:

• Perform basic setup activities, for ex. Moving tables, chairs, and booth materials.
• Learn various room set-ups and configurations.
• Assist in maintaining the general appearance of the Student Life Center.
• Light cleaning duties and maintenance activities.
• General media service training preparation, for ex. In house training on operating the sound and light equipment.
• Work is of a light physical nature under supervision by experienced personnel.
• Perform other duties including: parking, coat check, usher, ticket taker, or other duties as assigned.

Job Description for SLC, CSC, and Sarratt Building Management Staff:

• Assist in training and hiring of Information Desk Attendants.
• Directly supervise Information Desk Attendants.
• Assist information desk attendants, as needed, in the operation of their areas.
• Ensure information desk area remains clean and organized.
• Dispense information to visitors.
• Answer quickly, properly, and accurately.
• Assist with student performance evaluations.
• Regularly inspect the building premises (outside and inside).
• Oversee events in the Student Centers and insure compliance with the Student Center regulations.
• Inspect and maintain meeting rooms (prior to and at conclusion of all events).
• Keep adequate supply inventory.
• Be able to open and secure building at closing.
• Handle requests fro temporary changes to event schedule and last minute needs.
• Keep storage rooms clean, neat, and organized.
• Set-up and test basic A/V equipment for events.
• Remove unused A/V equipment from meeting rooms and secure in A/V room.
• Maintain furnishing and A/V equipment in clean, good working order.
• Read daily operations reports and implement prescribed set-ups for daily events.
• Complete building manager reports.
• Provide the set-up of facilities of all events.
• Maintains equipment and furnishing of the Student Centers.
• Safely handle funds for the box office in Sarratt.
• Follow Student Center dress code regulations.
• Utilize excellent customer service skills and be able to deliver customers with outstanding service.
• Handle security and maintenance issues.
• Insure outstanding facility cleanliness and event services.
• Attend regularly scheduled meetings.
• Report to Asst. Dir. or designated supervisor.