Card Users
Responsibilities | Purchasing With A PCard | Receipts | Statements | Declines | Card Expiration | Disputes | Returns or Credits | Account Changes | Canceling A PCard | Lost or Stolen Cards |
PCard Reviews | Control Program Compliance

Lost or Stolen Cards

It is the responsibility of the Individual Cardholder or the Card Manager to report a lost or stolen PCard immediately to both the Bank (1-800-270-7760) and the Procurement Card Office. Reporting the card lost or stolen will help reduce the loss for the University, as well as the Bank. A replacement card will be reissued after the Procurement Card Program has been properly notified of the lost/stolen card (NO PAPERWORK REQUIRED); this may take 3-4 business days. Once the replacement card arrives to the Procurement Card Office, the appropriate Cardholder will be notified by email or phone to pick up the card at Suite 805, Baker Building.

Steps to Canceling a Lost/Stolen Card

  1. Call the Bank at (800)-270-7760 immediately to report the lost or stolen card. All charges made to your account before it is cancelled are the liability of the University.
  2. Notify the Procurement Card Office at 322-5341, in order initiate the request for a "replacement" card.
  3. Arrange for alternate procurement arrangements (as the "replacement" card may take 3-4 business days.)
  4. Procurement Card Office will notify you that your PCard is available for pick up.
  5. Upon receipt of the "replacement" PCard, be sure to activate the new account before initiating use.