.gif)
 |
 Forms & Documents List |
|
All inquiries and changes to your procurement card account should be directed to pcard@list.vanderbilt.edu.
Mailing Address:
Procurement Card Office
Procurement Services
Box 357000, Station B
Nashville, TN 37235
Fax Number
(615) 322-1967
|
|
Card Users|
Responsibilities |
Purchasing With A PCard |
Receipts |
Statements |
Declines |
Card Expiration |
Disputes |
Returns or Credits |
Account Changes |
Canceling A PCard |
Lost or Stolen Cards | PCard Reviews | Control Program Compliance |
|
 |
Disputes |
|
The Cardholder is responsible for following up with a supplier regarding any erroneous charges, disputed items or credits that should appear in PaymentNet. Disputed charges can result from failure to receive goods, fraud or misuse, altered charges, defective merchandise, incorrect amounts, duplicate charges, credits not processed, etc. The Cardholder should contact the supplier first to attempt to resolve any outstanding issues. Most issues can be resolved this way. If the Cardholder is unable to reach an agreement with the supplier, the next step is to dispute the transaction in PaymentNet. The bank will correspond with you via email regarding the dispute and will request an affidavit to be completed by the Cardholder. When the Bank has completed its investigation, the Cardholder will be informed of the resolution of any corrections that were made to their PCard account. All disputed transactions must be submitted to JP Morgan Chase within sixty (60) days of the posted transaction. Disputed transactions should be marked "reviewed" and "approved" in PaymentNet with an explanationof the dispute in the transaction notes field.
|
|
|
Approval of Disputed Transactions
PCARD transactions in dispute must be marked reviewed and approved. The vendor has already been paid, and JP Morgan Chase will process the dispute. Any awarded credits will be applied to the Cardholder’s account once the dispute has been successfully processed. That credit will eventually offset any incorrect charges on the account. Cardholders should assign the same account and budget center number to the credit, as was assigned to the initial charge. General ledger description on the monthly accounting reports will include:
|