Card Users
Responsibilities | Purchasing With A PCard | Receipts | Statements | Declines | Card Expiration | Disputes | Returns or Credits | Account Changes | Canceling A PCard | Lost or Stolen Cards |
PCard Reviews | Control Program Compliance

Declines

In the event of a transaction decline, the Cardholder may call the bank directly to obtain the reason for the declination. The bank's customer service number is printed on the back of the PCard.

Some common examples for decline:

  • Vendor has entered wrong expiration date
  • Purchase is over standard limits encoded in your PCard (either single or monthly)
  • Purchase is blocked depending on type of PCards (ie: Airline, ATM's, Financial Insitutions, etc.)

* Tip: Plan your transaction before making it. Is the purchase within your buying limits? Is the item or service restricted or blocked under PCard policy?