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VU-Plant Operations Custodial Services

Staffing


Anna Rivera
2nd/3rd Shifts

Manager, Building Maintenance Services
615-322-8115
anna.e.rivera@vanderbilt.edu

Building coverage by supervisor:

Contact Information

Custodial Services can be reached at all times for emergencies through BSC at 615-322-2621. Daytime questions and requests can be placed by contacting SIS at 615-322-9675.

Hours of Operation

1st Shift

5:00 a.m. – 2:00 p.m. (Mon-Fri) administrative/academic buildings
6:00 a.m. – 3:00 p.m. (Mon-Fri) administrative/academic buildings
8:00 a.m. – 5:00 p.m. (Mon-Sun) student housing/Greek housing

2nd Shift

2:00 p.m. – 10:30 p.m. (Mon-Fri) administrative/academic buildings

3rd Shift

11:00 p.m. – 7:30 a.m. (Sun-Thu) administrative/academic buildings 

Overview

Custodial Services provides cleaning services to student housing, Greek housing, academic and administrative buildings on Vanderbilt University main campus. We service over 5 million square feet of floor space in over 135 buildings.

Services are provided in three shifts with coverage five days a week for administrative and academic buildings and seven days a week for student housing and Greek housing as follows:

Services covered under square foot rate

  • Complete cleaning services in interior of building as outlined in the Custodial Performance Standards Guide.
  • Windows cleaning, interior and exterior on bi-annual basis.
  • Window blinds cleaning for student housing buildings on bi-annual basis.
  • Deep carpet extraction/cleaning once per year.
  • Strip and re-finish of hard floor surfaces once per year. 

Services not covered under the square foot rate

These services are not covered under the square foot rate but can be provided by or facilitated through Custodial Services by submitting a Facilities Services Request:

  • Trash removal beyond normal items and frequency, heavy or bulky materials, or excessive amounts.
  • Cleaning of appliances.
  • Cleaning of upholstery, area rugs and window treatments.
  • Carpet cleaning and stripping/re-finishing of hard floor surfaces beyond the once per year covered under the square foot rate.
  • Events support/coverage.
  • Special cleaning of buildings beyond the standard coverage. 

Student housing and Greek housing services

Custodial Services provides coverage to student housing seven days a week. The Residential Life Custodial Services Guide describes the standard services and frequencies of cleaning for the halls and houses common areas such as community bathrooms, kitchens, laundry rooms, study rooms, lounges, etc. Room variations and Greek housing services are also covered in the guide.