Help with OAK

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Important Dates

Sunday, April 21:
CANCELLED

May 12-13:
OAK Maintenance and Upgrade

Sunday, June 16:
6AM - 10AM Regularly scheduled maintenance

Sunday, July 21:
6AM - 10AM Regularly scheduled maintenance

Sunday, August 18:
6AM - 10AM Regularly scheduled maintenance

Getting help.

Each school provides training for their members. Please contact your school for training opportunities. You can also visit the OAK Training page for video lessons and quick guides.

» For training options, visit the OAK Training page.
» For help with known issues or frequently asked questions, visit the OAK Self-Help page.

Who to contact.

Click the name of your school (in the left hand-box below) to find your support provider (displayed in the right-hand box below).

School:
{name}

Website:

{name}

Support:

{support}

Training:

{training}

May Outage Scheduled to include Maintenance and Upgrade

05.01.13 OAK will be down Sunday, May 12 and Monday, May 13 (available again by 8AM Tuesday, May 14) for routine maintenance and a software upgrade. The upgrade from Blackboard 9.1 Service Pack 8 to Blackboard 9.1 Service Pack 11 will consist of several new features and bug fixes, including copy/paste from Word, a new interactive Calendar tool, and the ability to provide targeted information (view full details).

To familiarize you with the new features, Blackboard created several short videos:
» Global Navigation
» New Calendar
» New Content Editor
» Assessment Item Analysis
» Discussion Boards

We understand OAK is an important tool for you and are working diligently to reduce the downtime. Please visit the main OAK website for OAK availability updates.

We appreciate your patience and apologize for the inconvenience. -- OAK Support

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