Troubleshooting

Forgot your VUnetID or epassword?

If you have any difficulties or problems with your VUNetID or epassword, please see the ITS epassword website. You can also contact the ITS Helpdesk at 615-343-9999. The ITS Helpdesk is open for telephone calls Monday-Thursday from 9 a.m.-midnight, Friday from 9 a.m.-5 p.m., and Sunday from 7 p.m.-midnight. Walkin support is available Monday-Thursday from 6 p.m.- midnight and on Sunday from 7 p.m.-midnight.

Trouble with the AlcoholEdu Site?

For 24/7 Online Technical Support, click on the Help button located in the upper right hand corner of every screen in the AlcoholEdu course. Students do not need to be logged on to access this feature. Select the "Request Support Tab" for more contact options.

Need to Retake the Exam?

Use your existing account to log in to your AlcoholEdu Notebook and click on the link at the top of the screen that will take you to retake the course.

Trouble viewing the course media?

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1. Select "Audio Only" for the Media Option on the MEDIA SETTINGS page (Media Settings link is in the upper right hand corner of the AlcoholEdu screen).
2. Do not play music or run video clips on your computer (CD, MP3s, other websites, etc.) while viewing the course.
3. Do not have any other programs or applications running on your computer while viewing the course (including applications such as Instant Messenger, or music file sharing - Kazaa, Audiogalaxy, etc).
4. Log in at a campus lab or library as opposed to your residence hall for a faster Internet connection.
5. Access the course at a different time of day (during non-peak hours, i.e. morning).
6. Do not use your wireless connection. Connect directly to the Internet for a faster Internet connection.