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Student Frequently Asked Questions

The Commodore Card Office staff has compiled a list of questions that they receive most often from students. If your question is not answered below, or if you need further clarification, please feel free to contact us at 615-322-2273 (2-CARD on campus). We will be happy to assist you.

Most Common Commodore Card Questions:

How do I add funds for the 2014/2015 academic year?

What is the process to get my Commodore Card?

What is a Vanderbilt debit spending account?

What are my meal plan options?

What is rollover?

What do I do if I lose my Commodore Card or if it is stolen?

What do I do if I find my Commodore Card that I reported lost?

Why can't I add funds to my account?

Is information about my Commodore Cash kept confidential?

How can my parents/guardians obtain my Commodore Card transaction activity?

Who do I contact if I have an issue with a Taste of Nashville Location?


How do I add funds for the 2014/2015 academic year?

The website for additions for the 2014/2015 academic year opens February 26, 2014 (click here). The deadline to have funds pre-loaded and included on your August 1st 2014 billing statement is July 15, 2014. If you would like funds for immediate use, click here.

If you make no selection or select $0, you will incur a $35.00 late payment fee per addition between July 16 and September 15, 2014. Each addition and associated fee will appear on your November billing statement.

You may add by check at any time without incurring a fee. Please make checks payable to Vanderbilt University and include your name and VUnetID on the check.

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What is the process to get my Commodore Card?

Returning Students:
If you misplaced your card, you can obtain a new card by coming to the Commodore Card Office during regular business hours , Monday through Friday 8:30am and 4:00pm There is a $20.00 fee for all replacement cards.

Photo identification, such as a driver’s license or passport, is required to obtain your Commodore Card.

Student Family:
Please bring photo identification, such as a driver’s license or passport, to the Commodore Card Office to obtain a card. You must be accompanied by your student sponsor. Spouses of students will also need to bring a marriage certificate. Domestic partners must be registered with the Dean of Students prior to receiving a card. The cost for a card is $10.00.

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What is a Vanderbilt debit spending account?

A Vanderbilt debit spending account functions in much the same way as a bank debit card. Funds are added to a debit spending account, which can be used at a number of campus locations to purchase various products and services. When a purchase is made using the Commodore Card, funds are automatically deducted from the debit account balance.
Vanderbilt offers students two types of debit spending accounts:

  • Commodore Cash is a debit spending account that can be used anywhere on campus where the Commodore Card is accepted for payment, which includes food and non-food purchases, such as books and supplies, vending, laundry, printing, and athletic events. Commodore Cash balances can be carried over from year-to-year on your student’s debit spending account.
  • Meal Money is available only to meal plan participants and is used for food purchases. Meal Money must be depleted by the end of each spring semester as it is a “use it or lose it” plan. If a meal plan is canceled or removed during a semester, Meal Money is forfeited.

Differences between Commodore Cash and Meal Money:

Commodore Cash

Meal Money

No meal plan required

Meal plan required

Can be used for food and non-food purchases

Can be used for food purchases only

Can be used on campus only

Can be used at on and off campus eateries

Unused balance can be carried over year-to-year

Unused balance can not be carried over year-to-year (“Use it or lose it”)

Purchases are taxable

Purchases are non-taxable except for off-campus purchases

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What are my meal plan options?

VUMeal Plan options for students can be viewed on the Vanderbilt Dining website.

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What is rollover?

For rollover information, please visit the Vanderbilt Dining Rollover site.

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What do I do if I lose my Commodore Card or if it is stolen?

If you lose your Commodore Card or if your card has been stolen, you must report it immediately! You may do this anytime by clicking  here  and following the " I lost My Card " link on the website.

You may also contact the Commodore Card Office at 615-322-2273 (On-campus dial 2-CARD) between the hours of 8:30am to 4:00pm, Monday through Friday.

Lost Commodore Cards for are reissued at the Commodore Card Office only. There is a $20.00 fee for all replacement cards.

For your protection, all Commodore Cards used by someone other than the cardholder will be confiscated. Unauthorized expenditures of up to $500.00 are the responsibility of the cardholder for lost or stolen Commodore Cards not reported within 24 hours.

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What do I do if I find my Commodore Card that I reported lost?

If you find your latest Commodore Card that you have previously reported lost then you can simply return to the Commodore Card website and mark your card found. Click here to mark card found.

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Why can't I add funds to my account?

Before funds can be added to your Commodore Card and charged to your student account, a Student Account Agreement Form must be signed by both student and parent and submitted to the Office of Student Accounts. This form can be obtained here.

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Is information about my Commodore Cash kept confidential?

Yes. Vanderbilt will not release any account information to a third party. Information will only be provided to the student and the guarantor(s) of the student account.

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How can my parents/guardians obtain my Commodore Card transaction activity?

 Guest access is no longer available.  However, there are two ways your parent or guardian can receive this information.

  • The student may generate a transaction report for the parent/guardian.  Log in to the Get Funds site.  Click on "View All Transaction History".  From here you may choose to print, email or export your transactions to a .pdf file.
  • Your parent or guardian may contact the Commodore Card Office at (800) 632-0998. If they are the account guarantor on the Student Account Agreement form, we will supply them with the desired information.

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Who do I contact if I have an issue with a Taste of Nashville Location?

Contact Vanderbilt Dining at dining@vanderbilt.edu